Chw Jobs

About The Position

Requirements

• High School Diploma or equivalent experience
• At least 21 years of age with valid Michigan driver license
• LIC-Driver's License - STATE_MI State of Michigan Upon Hire
• CRT-First Aid - AHA American Heart Association 180 Days

Nice To Haves

• Associate's Degree or equivalent Public Administration, Business, or Criminal Justice
• Vocational/Technical One year certificate from college or technical school
• 2 years of relevant experience customer service, law enforcement or military, or any other related

Responsibilities

• Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts
• Acts as agent to support and encourage self-service model of patient registration
• Documents information on incident reports and other required documents in a thorough, factual and timely manner
• Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
• Provides access control for secured areas
• Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
• Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
• Completes required ongoing training and education, including department specific requirements.
• Maintains required licensure and certifications
• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings