Maternity Navigator (OB-GYN/CNA or CHW

Nadia Care • Memphis, TN

2d

About The Position

Nadia Care is seeking a full-time Maternity Navigator to serve as a trusted partner and advocate for expectant and new mothers in the Memphis area, primarily South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. Maternity Navigators are hired from the communities they serve and build meaningful relationships with families, bridging healthcare and community resources so mothers feel heard, empowered, and equipped for a healthy pregnancy and postpartum journey. The role provides support through in-person and virtual meetings, calls, and messaging, and works alongside a multidisciplinary care team. The position requires schedule flexibility, including typical Monday–Friday shifts of 9 a.m.–5 p.m. or 11 a.m.–7 p.m., occasional weekends, and a light on-call rotation. It is a full-time hourly position paying $18–$23 per hour, with exact compensation based on years of directly relevant experience. Remote positions are open only to candidates in the contiguous United States; Nadia Care cannot hire residents of North Dakota, Alabama, Hawaii, Puerto Rico, or locations outside the contiguous U.S.

Requirements

• At least 3 years of experience in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant.
• Deep understanding of challenges faced by expectant mothers and experience providing prenatal and postpartum health education.
• Bilingual in English and Spanish.
• Strong listening and communication skills, with the ability to provide emotional support and practical guidance compassionately and with cultural sensitivity.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently in the field while staying connected to a team of specialists.
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Technology aptitude and ability to learn documentation and communication platforms, including AthenaOne, Welkin, and MacOs.

Nice To Haves

• Start-up experience or adaptability in a fast-evolving environment.

Responsibilities

• Meet with mothers virtually and in person and educate them about urgent maternal warning signs, preeclampsia, and postpartum recovery.
• Teach birth positions and breathing techniques to help mothers feel prepared for birth.
• Participate in daily multidisciplinary care-team huddles and escalate clinical issues to Nadia specialists.
• Document care interactions clearly and accurately to support coordinated, high-quality care.
• Build trusting relationships and provide a safe space for mothers to discuss their needs and concerns; provide support by call or messaging between visits.
• Connect members with community resources to address barriers such as food insecurity, transportation, and housing.
• Share insights from personal community experience and from mothers and families to help Nadia Care shape its programs.
• Attend administrative meetings and follow organizational policies and procedures.

Benefits

• Annual paid holidays.
• For full-time hourly employees (non-exempt), three weeks of paid time off after the 90-day introductory period.
• Medical insurance covering hospital, surgical, and prescription drug benefits; coverage begins the first of the following month.
• Dental insurance covering preventive care and basic and major procedures.
• Vision insurance covering routine eye exams and eyeglasses.
• Stock option grant.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed