Bilingual Maternity Navigator

Nadia Care • Memphis, TN

2d

About The Position

Nadia Care is seeking a full-time Bilingual Maternity Navigator to serve as a trusted partner and advocate for expectant and new mothers. Navigators build meaningful relationships with families in the communities they serve and bridge healthcare systems and communities, helping mothers feel heard, empowered, and equipped for a healthy pregnancy. The role primarily supports members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis, through in-person and virtual engagement. It requires schedule flexibility, typically Monday through Friday, either 9 a.m.–5 p.m. or 11 a.m.–7 p.m., with occasional weekends and a light on-call rotation. The position is full-time hourly, with pay of $18–$23 per hour depending on relevant experience.

Nadia Care provides wrap-around support and care navigation, connecting members with resources such as doula support, lactation assistance, nutrition, housing, and transportation. The Navigator works alongside a multidisciplinary care team and supports members’ health-related social needs; the service does not replace members’ relationships with their obstetricians or doctors. Remote positions are open only to candidates in the contiguous United States, with stated exclusions for North Dakota, Alabama, Hawaii, Puerto Rico, and locations outside the contiguous United States.

Requirements

• At least 3 years of experience in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant.
• A deep understanding of challenges expectant mothers face and experience providing prenatal and postpartum health education.
• Bilingual proficiency in English and Spanish.
• Strong listening and communication skills, with the ability to provide emotional support and practical guidance compassionately and with cultural sensitivity.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently in the field while staying connected to a team of specialists.
• Valid driver’s license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Comfort with technology and ability to learn documentation and communication platforms such as AthenaOne, Welkin, and MacOs.

Nice To Haves

• Start-up experience or adaptability in a fast-evolving environment.

Responsibilities

• Meet with mothers virtually and in person, educating them on maternal health topics, including urgent warning signs, preeclampsia, and postpartum recovery.
• Educate members on birth positions and breathing techniques to help them prepare for birth.
• Participate in a multidisciplinary care team and daily huddles, collaborating with Nadia specialists and escalating clinical issues.
• Maintain clear and accurate documentation of care interactions.
• Build trusting relationships and provide a safe space for conversations about members’ needs and concerns; offer support by call or messaging between visits.
• Connect members with community resources to address barriers such as food insecurity, transportation, and housing challenges.
• Bring insights from personal community experience and from mothers and families to Nadia Care to help shape programs.
• Attend administrative meetings and follow organizational policies and procedures.

Benefits

• Three weeks of paid time off after the 90-day introductory period for full-time hourly employees.
• Annual paid holidays.
• Medical insurance covering hospital, surgical, and prescription drug benefits; coverage begins the first of the following month.
• Dental insurance covering preventive care and basic and major procedures.
• Vision insurance covering routine eye exams and eyeglasses.
• Stock option grant.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed