Health Navigator (Bilingual)

Main Street Health•Savannah, GA

4d•Onsite

About The Position

Main Street Health is seeking a Health Navigator (Bilingual) to join their team. This role focuses on making the healthcare system less intimidating for doctors and patients by building trusted relationships and assisting with patient-facing, administrative, and logistical tasks. The Health Navigator will work within Main Street's partner clinics, alongside clinic staff, to support patient care. Key duties include meeting with patients, entering data, scheduling appointments and procedures, identifying care gaps, communicating with providers, educating patients on healthcare options and insurance, connecting patients with community resources, and coordinating post-hospitalization follow-up care. The role requires compassion, adaptability, attention to detail, patience, and a collaborative spirit. Main Street provides comprehensive training and tools for success.

Requirements

Self-starter comfortable working independently
Enjoys meeting new people and developing relationships
Strong service mentality
Love for the community and a desire to see it thrive
Ability to skillfully explain the importance of key activities that makes patients healthier
Flexible and excited to tackle new challenges
Problem-solving skills and initiative
Comfortable using data to inform decisions and activities
Excited by the idea of working in a fast-paced organization where change is the norm
Learns and applies new information quickly
Familiar with and comfortable using multiple software platforms
Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
Active unencumbered driver’s license required
GED or High School Diploma
Bilingual Spanish

Responsibilities

Develop strong relationships with patients to assist them with their care
Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
Call patients to schedule an office visit or remind them to pick up their medication
Order and schedule various procedures, tests and screenings
Identify and track progress on important gaps in patient care
Maintain a record of patient interactions and communicate with providers using electronic health records
Educate patients on their healthcare options, insurance benefits, and common medical conditions
Help patients access various community resources
Help coordinate follow-up care after patients have been discharged from the hospital
Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members