Bilingual Maternity Navigator

Nadia Care • Memphis, TN

3d • $18 - $23

About The Position

Nadia Care is hiring a full-time Bilingual Maternity Navigator to serve as a trusted partner and advocate for expectant and new mothers. Navigators build meaningful relationships with families, bridge the healthcare system and community, and help mothers feel heard, empowered, and equipped for a healthy pregnancy. The role primarily serves Nadia members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. It includes virtual and in-person member interactions and requires schedule flexibility, typically Monday through Friday from 9 a.m. to 5 p.m. or 11 a.m. to 7 p.m., with occasional weekends and a light on-call rotation.

Nadia Care provides pregnancy, birth, and postpartum support through care navigation, doula support, lactation and nutrition assistance, and help accessing resources such as housing and transportation. Its services complement—not replace—members’ relationships with their primary obstetricians or doctors. The position is full-time and hourly, with a pay range of $18–$23 per hour; exact compensation depends on years of directly relevant experience. The role requires working independently in the field while collaborating with a multidisciplinary team of specialists.

Requirements

• At least 3 years of experience in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant.
• Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education.
• Bilingual in English and Spanish.
• Strong listening and communication skills, with the ability to provide emotional support and practical guidance compassionately and with cultural sensitivity.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently in the field while staying connected to a team of specialists.
• Valid driver's license and clean driving record; reliable transportation; and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Tech-savvy and able to quickly learn documentation and communication platforms, including AthenaOne, Welkin, and MacOs.

Nice To Haves

• Start-up experience or adaptability in a fast-evolving environment.

Responsibilities

• Meet with mothers virtually and in person, educating them about urgent maternal warning signs, preeclampsia, and postpartum recovery.
• Educate members about birth positions and breathing techniques to help them prepare for birth.
• Attend daily multidisciplinary care-team huddles and collaborate with Nadia specialists, escalating clinical issues as appropriate.
• Maintain clear and accurate documentation of care interactions.
• Build trusting relationships and provide a safe space for mothers to discuss needs and concerns; support members by call or messaging between visits.
• Connect members with community resources to address barriers such as food insecurity, transportation, and housing challenges.
• Share insights from personal community experience and from mothers and families to help Nadia Care shape its programs.
• Attend administrative meetings and follow company policies and procedures.

Benefits

• Annual paid holidays.
• Three weeks of paid time off after the 90-day introductory period for full-time hourly non-exempt employees.
• Medical insurance, including hospital, surgical, and prescription drug benefits; coverage begins the first of the following month.
• Dental insurance for preventive care and basic and major procedures.
• Vision insurance for routine eye exams and eyeglasses.
• Stock option grant.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed