Bilingual Patient Navigator

Boulder Valley Health Center•Boulder, CO

5d•Hybrid

About The Position

Boulder Valley Health Center (BVHC) is seeking a bilingual Patient Navigator to connect patients with appointments, financial assistance, community resources, referrals, transportation, and follow-up support while helping them understand their care and available options. This position is ideal for someone who is compassionate, resourceful, organized, and committed to health equity, reproductive freedom, and patient-centered care. You’ll work closely with patients, clinical teams, and community partners to improve access to care and help patients move through complex healthcare needs with clarity and confidence. BVHC is a leader in reproductive and sexual health care within our community. Our mission is to offer accessible, confidential, evidence-based, and compassionate health care, including abortion, family planning, gynecology, gender-affirming care, community education and sexual health support. We strive to make quality health care available to all, particularly those who experience unique barriers to access, such as people who are low-income or uninsured, monolingual Spanish speakers, youth, LGBTQIA+ persons and people with disabilities. BVHC helps create an informed community of people who are empowered to make health-related choices that support vibrant, full lives.

Requirements

Ability to work any required shifts: Monday to Friday: 8:00 am – 5:15 pm
1–2 years of experience in patient navigation, patient advocacy, case management, care coordination, or a related role, preferably in healthcare.
Knowledge of or experience with healthcare assistance programs such as Medicaid, Medicare, Title X, WWC, grant-funded programs, or other financial assistance resources.
Strong commitment to reproductive freedom, health equity, and inclusive healthcare, including abortion care.
Bilingual fluency in English and Spanish.
Strong written, verbal, and interpersonal communication skills.
Strong critical thinking, organization, and problem-solving skills with a patient-centered approach.
Ability to work effectively in a fast-paced, collaborative healthcare environment.
Strong attention to detail and ability to handle confidential and sensitive information.
Comfort using technology, including EHR systems, data tracking, reporting, and Microsoft Office or similar tools.
Ability to use inclusive and respectful language related to gender identity, sexual orientation, reproductive health, and diverse patient experiences.
High school diploma or GED.

Nice To Haves

Associate degree in public health, social work, psychology, or a healthcare-related field.
Certification as a Patient Navigator or Community Health Worker.
Experience serving transgender, gender-diverse, low-income, uninsured, or historically marginalized communities.
Experience with motivational interviewing or trauma-informed communication.
Knowledge of community resources in Boulder County or surrounding areas.
Prior use of Athena or similar EHR platform.
Strong customer service background, demonstrating compassion and empathy.

Responsibilities

Serve as a knowledgeable resource on BVHC services, community programs, and local and national support resources.
Guide patients through their care journey, including appointments, treatment plans, referrals, follow-up, and coordination of complex care needs.
Identify and address barriers to care, connecting patients with transportation, housing, financial assistance, support groups, Medicaid, abortion funding, and other community resources.
Help patients understand medical recommendations, abnormal test results, and available options so they can make informed decisions about their care.
Provide compassionate, trauma-informed and patient-centered support, using motivational interviewing and goal-setting techniques while maintaining appropriate professional boundaries.
Develop and maintain accurate community resource directories and referral information.
Build relationships with community organizations and participate in outreach activities, including resource fairs and community events.
Maintain accurate, timely, and confidential documentation in the electronic health record (EHR).
Stay current on relevant programs, regulations, compliance requirements, and available patient resources.
Collaborate with clinical, administrative, and community partners to improve workflows, share relevant patient and program insights, and support organizational goals.
Complete or pursue Patient Navigator and/or Community Health Worker certification within the first year of employment.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision insurance
403(b) retirement plan with employer match
Employer-sponsored life and long-term disability insurance
Employee Assistance Program (EAP)
Fitness reimbursement
15 PTO days annually
6 sick days
9 paid holidays
1 floating holiday
Paid meal and rest breaks in accordance with BVHC policy and applicable requirements