Maternity Navigator (OB-GYN MA/CNA or CHW)
About The Position
Nadia Care is seeking a full-time Maternity Navigator (MN) to serve as a trusted partner and advocate for expectant and new mothers in the Marion County, Indiana area (Greater Indianapolis). MNs are central to Nadia Care's mission, building deep, meaningful relationships with families, often hired from the communities they serve. This role acts as a bridge between the healthcare system and the community, empowering mothers with the tools for a healthy and joyful pregnancy. The position is for individuals passionate about improving maternal care, ensuring every woman receives the best care regardless of background. The role involves working with members in Greater Indianapolis.
Requirements
- 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant or Certified Nurse Assistant
- Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
- A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
- Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
- Comfort working independently in the field while staying connected to a team of specialists
- Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
- Access to home internet and a phone with internet access
- Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs
Nice To Haves
- Fluent in Spanish
- Start-up experience, or adaptability in a fast-evolving environment
Responsibilities
- Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
- Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
- Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to our specialists.
- Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
- Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
- Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
- Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
- Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.
Benefits
- Annual paid holidays off
- Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
- Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
- Medical Insurance (covering hospital, surgical, and prescription drug benefits)
- Dental Insurance
- Vision Insurance
- Stock Option Grant
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
