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AI Customer Engineer
Hippocratic AI • Palo Alto, CA1d • Onsite
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AI Customer Engineer
Hippocratic AI•Palo Alto, CA
•Onsite
About The Position
We are seeking an AI Customer Engineer to operate at the intersection of AI systems, healthcare data, and real-world deployment. In this role, you will be deployed onsite at a customer location, serving as Hippocratic AI’s embedded technical presence. This is not a traditional engineering role. You will act as a builder, operator, and technical consultant, working directly with customers on-site to design and deploy AI systems into live clinical workflows. You will take ambiguous, high-impact problems and turn them into production-grade AI solutions powered by LLMs, voice systems, and interoperable data platforms.
Requirements
- 3+ years in software engineering, AI/ML, or data integration
- Strong Python skills
- Experience with AI/ML systems in production
- Willingness to be deployed onsite at customer locations for extended periods
Nice To Haves
- HL7, FHIR, REST APIs experience
- Epic/Cerner experience
- LLMs, RAG, prompt engineering
- Voice AI exposure
- Cloud + DevOps knowledge
Responsibilities
- Serve as the technical point of contact for healthcare customers
- Translate ambiguous problems into scalable solutions
- Build and deploy AI systems, including RAG pipelines and multi-agent workflows
- Develop real-time conversational AI systems
- Work with HL7 v2, FHIR, REST APIs, and X12
- Build pipelines using Python and SQL
- Own full lifecycle from design to monitoring
- Troubleshoot production issues
- Work with product, AI research, and clinical teams
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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