Care Manager Jobs

About The Position

Requirements

• Must be willing and able to perform caregiver duties and provide direct client care when necessary.
• Minimum 2 years of experience in healthcare, home care, staffing, scheduling, medical-office operations, client services, or a related field preferred.
• Previous scheduling or workforce coordination experience strongly preferred.
• Previous supervisory or team-lead experience preferred.
• Home-care experience is a significant plus.
• Experience with WellSky or similar healthcare scheduling software is a plus.
• Strong computer, telephone, written communication, and organizational skills required.
• Ability to work independently and exercise sound judgment.
• High school diploma or equivalent required; college education or relevant professional training preferred.

Nice To Haves

• Takes ownership.
• Is comfortable making decisions and solving problems independently.
• Communicates professionally with clients, families, caregivers, and leadership.
• Can have difficult conversations respectfully and confidently.
• Is highly organized and attentive to detail.
• Is comfortable working with scheduling and client-management software.
• Understands the importance of confidentiality and professional boundaries.
• Can balance compassion with accountability.

Responsibilities

• Serve as a primary point of contact for clients and families regarding routine service needs.
• Coordinate new-client starts and ensure schedules are properly staffed.
• Conduct regular client follow-ups and help maintain high client satisfaction.
• Respond promptly and professionally to client concerns and service changes.
• Maintain accurate client information and documentation in homecare software (WellSky).
• Monitor authorized service hours and communicate potential scheduling or authorization issues before they become problems.
• Escalate significant client concerns to the Owner when appropriate.
• Manage caregiver schedules and ensure appropriate client/caregiver matching.
• Proactively identify and address open shifts and potential coverage gaps.
• Be willing and able to personally provide client care and cover caregiver shifts when necessary to maintain continuity of care, including occasional urgent or last-minute coverage.
• Manage caregiver call-outs and coordinate replacement coverage.
• Communicate schedule changes clearly and promptly.
• Monitor caregiver attendance, punctuality, reliability, and performance.
• Address routine caregiver performance concerns through coaching and accountability.
• Maintain caregiver availability information.
• Help ensure sufficient caregiver coverage for current clients and anticipated new clients.
• Coordinate after-hours/on-call staffing needs according to company procedures.
• Assist with maintaining an active caregiver recruiting pipeline.
• Screen caregiver applicants and coordinate interviews.
• Assist with onboarding, orientation, background screening, and training requirements.
• Help maintain a pool of qualified caregivers who are ready to work.
• Build positive relationships with caregivers while maintaining clear performance expectations and accountability.

Benefits

• Paid vacation and holidays.
• ZayZoon- Pay Advance- Get paid same-day
• Access to an employee discount marketplace on travel, entertainment, and retail (LifeMart)