Account Manager, Provider & Community Partnerships

Nadia Care • Indianapolis, IN

2d • Hybrid

About The Position

Nadia Care is working to drastically change the experience of underserved communities, particularly Black, Brown, and Indigenous communities, who are disproportionately affected by poor maternal and birth outcomes. The organization aims to improve the pregnancy, birth, and postpartum journey for women and their families by reimagining maternity care delivery. Nadia Care focuses on building trust-based engagement and wrap-around support for expectant mothers through home visits, in-person interactions, and virtual engagement. They provide care navigation, doula support, and assistance with various needs such as lactation, nutrition, housing, and transportation. Nadia Care leverages technology for virtual engagement and ensures members have trusted sources for support, resources, and information throughout their pregnancy and postpartum journey. The organization complements, rather than replaces, primary obstetrician relationships by addressing health-related social needs not typically covered by doctors' offices. Nadia Care values empathy, collaboration, and resilience.

Requirements

• Bachelor’s degree or formal training in public health, business, or related fields is a plus.
• 5+ years of experience in provider engagement/relations, strategic partnerships, healthcare business development, or related fields.
• Must have reliable transportation, a valid driver’s license, and a clean driving record for community outreach activities.
• Deep knowledge of the Indiana healthcare landscape and existing relationships within local systems preferred.
• Proven experience engaging with health systems, navigating complex organizational structures, and driving stakeholder alignment.
• Familiarity with CRM tools (e.g., HubSpot), analytics platforms, and Google Suite.
• Strong strategic thinking paired with executional excellence and attention to detail.
• Exceptional relationship-building, customer service, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
• Adaptable and comfortable managing multiple projects with quick turnaround times.
• Confident communicator and problem solver who can navigate ambiguity and influence outcomes.

Responsibilities

• Lead high-impact territory initiatives that build and strengthen provider relationships and continuously expand the patient lead pipeline.
• Drive long-term provider partner success by establishing strong relationships with provider executives, using compelling virtual and in-person presentations to demonstrate program outcomes and strategic value.
• Track and report on partner performance and internal KPIs, including referrals, engagement metrics, and satisfaction.
• Document and maintain a comprehensive CRM record of provider network and community partner contacts, engagement activities, meeting outcomes, and performance trends to inform internal reporting and strategic planning.
• Initiate, build, and manage strategic relationships with large health systems, including OBGYN practices, hospitals, FQHCs, and community outreach organizations.
• Navigate complex healthcare organizations by mapping stakeholders, identifying decision-makers, and tailoring outreach to ensure high-value connections.
• Conduct community outreach efforts, including attending community events, hosting informational sessions, and engaging with potential members and community partners.
• Define, track, and communicate success metrics such as referral growth, client satisfaction, and community impact.
• Drive retention and organic account growth through thoughtful engagement and performance optimization.
• Leverage community partnerships to broaden Nadia’s impact and build a reputation as a trusted, mission-aligned resource.
• Collaborate closely with internal teams (Phone Outreach, Care Delivery, Product, and Technology) to share insights and identify areas for innovation or process improvement.
• Participate in cross-functional planning and strategy sessions to inform market expansion and service delivery models.

Benefits

• annual paid holidays off
• unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
• three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Option Grant
• Life Insurance
• Disability Insurance
• 401(k) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level