Campus President Jobs

About The Position

Requirements

• Bachelor's degree in business administration, hospitality management, supply chain management, or a related field is required
• Significant experience (typically 7+ years) in auxiliary services, facilities/operations management, or contract/vendor management
• Demonstrated experience overseeing outsourced service providers in a higher education, hospitality, or corporate services environment
• Supervisory experience managing multiple functional teams is required
• Strong contract negotiation and vendor management skills
• Excellent financial acumen for budgeting and revenue analysis
• Superior communication, customer service, and conflict-resolution skills
• Ability to lead through influence across diverse operational teams
• Proficiency with Microsoft Office Suite and relevant reporting or contract management systems
• Ability to maintain confidentiality, uphold ethical standards, and represent the University professionally in dealings with external vendors and partners

Nice To Haves

• Master's degree preferred
• Equivalent combination of education and progressively responsible experience will also be considered

Responsibilities

• Serve as the University's primary liaison to the contracted dining services provider, overseeing day-to-day performance against the management agreement.
• Monitor compliance with contractual terms, including menu standards, food safety and health code requirements, staffing levels, hours of operation, and financial reporting.
• Conduct regular site visits, vendor meetings, and performance reviews to evaluate service quality, cleanliness, and adherence to University standards.
• Review and approve dining program changes, pricing adjustments, meal plan structures, and special event catering arrangements in coordination with the vendor.
• Address escalated student, faculty, and staff concerns regarding dining services and ensure timely, satisfactory resolution.
• Partner with the vendor on sustainability initiatives, dietary accommodation programs, and campus engagement events.
• Serve as the University's primary liaison to the contracted bookstore operator, overseeing adherence to the management agreement.
• Monitor course materials availability, textbook affordability initiatives, inventory management, and adherence to institutional branding standards for licensed merchandise.
• Review vendor financial and sales reporting, commission structures, and reconcile revenue-share payments due to the University.
• Evaluate customer service performance, including checkout experience, order fulfillment, and responsiveness to student and faculty needs.
• Coordinate with academic departments to ensure timely textbook adoption processes and resolve course materials issues.
• Lead or participate in periodic contract review, renewal, and competitive bid processes for both dining and bookstore agreements.
• Directly supervise the Warehouse Manager, who is responsible for surplus storage, event décor and large-item deliveries, asset safety, forklift operations, and end-of-life asset disposition.
• Directly supervise the Office Services Manager, who oversees the Post Office Supervisor and Print Shop operations, including mail distribution, staffing coverage, print production, equipment maintenance, and print job pricing.
• Ensure all internal service areas operate within published hours, maintain adequate staffing coverage, and meet established turnaround and service-level expectations.
• Review and approve operating budgets, pricing structures, and capital equipment requests for the Warehouse, Post Office, and Print Shop.
• Ensure safety, training, and compliance standards are consistently upheld across all internal operational areas.
• Negotiate, administer, and enforce management agreements and service-level agreements (SLAs) with all outsourced service providers.
• Track vendor performance metrics, financial commitments, and contract deliverables; report findings to executive leadership on a regular basis.
• Ensure all outsourced providers maintain appropriate licensing, insurance, and regulatory compliance.
• Lead annual or periodic vendor performance evaluations and contract renewal negotiations.
• Hire, train, supervise, and evaluate direct reports and provide leadership direction across all Campus Services functional areas.
• Develop and manage the overall Campus Services budget, including tracking of expenses, revenue-share income, and resource allocation across all functional areas.
• Establish and continuously improve Campus Services policies, procedures, and training programs in partnership with functional area managers.
• Analyze operational and customer satisfaction data to identify trends and drive continuous improvement initiatives.
• Escalate significant risks, service failures, or contract compliance issues to senior leadership as needed.
• Represent Campus Services on University committees and in interactions with students, faculty, staff, and the campus community.
• Establish and monitor customer satisfaction targets (e.g., survey scores, response-time benchmarks, complaint resolution rates) for all outsourced and internal service areas.
• Implement regular feedback mechanisms, such as satisfaction surveys, comment cards, focus groups, or town halls, to capture student, faculty, and staff input.
• Require dining and bookstore vendors to meet minimum contractual customer satisfaction thresholds and implement corrective action plans when standards are not met.
• Ensure timely acknowledgment and resolution of service complaints, with escalation paths clearly communicated to the campus community.
• Review customer satisfaction data quarterly with vendors and internal managers, using results to inform service improvements and contract negotiations.
• Promote a culture of responsiveness, professionalism, and continuous service improvement among all Campus Services staff and contracted partners.
• Report customer satisfaction trends and improvement initiatives to executive leadership on a regular basis.