Business Analyst Jobs

About The Position

Requirements

• Bachelor’s degree in business, IT, or a related field, or equivalent experience.
• Previous professional experience as a business analyst or in product management, project management, engineering, or IT service management.
• Proactive and self-motivated problem solver with a passion for finding and solving enterprise challenges.
• Strong analytical skills with the ability to convey complex technical topics to diverse stakeholders.
• Excellent interpersonal and communication skills, particularly in a global, remote environment.
• Strong documentation skills with proven track record of translating business requirements for technical teams.
• Thrives in a high-pressure environment working on organization-wide initiatives.

Nice To Haves

• Familiarity with IT service management concepts (incident, problem, and change management) is a plus.
• Familiarity with Jira, Confluence, Grafana, AWS, Azure, NetSuite, or BigCommerce is a plus.

Responsibilities

• Partner with SRE, Production Support, IT, and business stakeholders to assess and implement improvements to the processes that keep customer-facing platforms reliable.
• Determine capability gaps, underlying problems, and the value for improving; recommend practical solutions through enhancements and automation.
• Lead detailed business analysis to map operational processes, identify gaps, and develop functional requirements — from intake and coordination workflows to monitoring and alerting rules.
• Plan and coordinate major operational events, including exam results releases and downtime/maintenance windows; author and maintain the playbooks and templates that standardize them, and run retrospectives to fold lessons learned back into the process.
• Define requirements for monitoring, reconciliation, and reporting dashboards that surface incidents, data mismatches, and performance trends; partner with engineers to deliver, validate, and iterate on them.
• Facilitate recurring problem-management forums — post-incident reviews, weekly problem catch-ups, and vendor SLA reviews — and maintain the documentation, taxonomies, and datasets that support trend analysis.
• Investigate, analyze, and recommend solutions for complex, high-priority issues affecting production systems and end users.
• Lead and prioritize requirements gathering, creating user stories, and setting acceptance criteria; develop and maintain roadmaps and business cases for operational tooling.
• Lead user communication, training, and ongoing support, including adoption of AI-assisted and automated ways of working across the team processes, reduce friction, and improve analytical rigor across the organization.

Benefits

• Eligibility for an annual incentive bonus
• 12% employer contribution to a 401(k) or pension plan
• Comprehensive medical benefits package
• Health coverage
• Generous time off
• Competitive retirement plans
• Flexible work options
• Wellbeing and development programs