Senior Business System Analyst

BDO USA • Grand Rapids, MI

2d • $110,000 - $140,000

About The Position

The Senior Business Systems Analyst plans and directs the analysis of complex processes that can be enhanced through automated systems and technology. The role requires expert proficiency in relevant tools, techniques, processes, and methodologies, and ownership of work based on general directions. The analyst builds positive working relationships, inspires others, and supports the development, mentoring, and career guidance of other IT staff.

The position collaborates with stakeholders and IT colleagues to understand business needs, specify and implement systems, and oversee testing, documentation, rollout, and operational handoff. It also leads complex IT project planning and control, including resource plans, risk mitigation, communications, budgets, and vendor coordination. The role directs others as part of project management but has no direct reports, and provides on-the-job training and guidance to subordinate Business Systems Analysts.

Requirements

• High school diploma or GED required.
• At least five years of experience in the information technology field required.
• Exposure to relational database concepts required.
• Strong written and verbal communication skills.
• Proven leadership ability, including balancing team and individual responsibilities, building teams and consensus, accomplishing work through others without direct supervision, and working ethically and with integrity.
• Excellent interpersonal and customer relationship skills.
• Ability to work in a deadline-driven environment while handling multiple complex projects or tasks.
• Ability to multitask successfully while working independently or in a group environment.
• Demonstrated problem-solving skills.
• Ability to use experience, technical knowledge, and business sense to resolve issues and questions and to plan and accomplish project or task goals.
• Ability to facilitate meetings efficiently and effectively.
• Ability to develop process documentation using diagrams and prose based on customer collaboration.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or Management Information Systems.
• Experience as a Software Developer or Analyst.
• Prior experience working within a professional service firm or military.
• Prior experience in a leadership role.
• Project Management or Agile certifications.
• IIBA certifications.
• Hands-on experience with one or more of the following: Oracle PeopleSoft Financials, Oracle PeopleSoft Enterprise Services Automation, Oracle PeopleSoft HRMS, Oracle Business Intelligence, Microsoft Dynamics CRM, Microsoft SharePoint, CCH ProSystemFX, CaseWare, Thomson Reuters CS Professional Suite, Thomson Reuters GoFileRoom, Kentico, or another content management system.

Responsibilities

• Build working relationships with key stakeholder groups.
• Develop knowledge and understanding of key business activities, systems, software, and processes within the assigned focus area.
• Work with stakeholders to understand problems, needs, and enhancements.
• Collaborate with business users and IT staff to produce specifications for new or modified systems.
• Document requirements using standard templates, workflow diagrams, wireframes, and prototypes.
• Work with IT staff to produce new systems and software.
• Research and evaluate emerging technologies and software solutions for business needs.
• Perform build-versus-buy evaluations of software systems.
• Oversee implementation of new systems and software.
• Provide reference documentation for systems and software.
• Plan and facilitate validation and testing for new systems, software, and enhancements.
• Facilitate knowledge transfer and handoff of new systems and software to the Operational support team.
• Create and maintain project and resource plans for complex IT projects.
• Proactively identify and mitigate project risks.
• Maintain and control projects through oversight, influence, and communication.
• Develop and execute project communication plans, including weekly status reports and project change requests.
• Facilitate rollout, documentation, training, and communication for end users affected by IT projects.
• Plan, maintain, and control project budgets.
• Provide input to the development and maintenance of portfolio and product roadmaps.
• Coordinate and manage vendors and vendor resources engaged in project-based initiatives.
• Provide on-the-job training and guidance to subordinate Business Systems Analysts.
• Perform other duties as required.

Benefits

• Employee Stock Ownership Plan (ESOP), offering participants a beneficial ownership stake in the firm.
• Comprehensive compensation and Total Rewards benefits offerings; specific benefits are not detailed in the posting and may be subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED