Business System Analyst

First American•Washington, DC

23h•$73,900 - $98,500

About The Position

The Business System Analyst works with business departments to identify opportunities for process improvement, define and document business processes, and assess and communicate training needs. The role documents processes, training procedures, standard operating procedures, project status, and related materials. It may oversee projects for business departments or act as a liaison and strategic partner between FAC and government entities, vendors, corporations, and other First American divisions to define business processes or create and update products and services. The analyst may drive implementation of new processes or hand them off to the Project Management Team. This experienced role uses business and operations knowledge to identify issues and inefficiencies and recommend process improvements. The analyst defines business process requirements, researches alternatives, prepares presentations, drives solutions, builds consensus, tests solutions, and implements them for specific business needs. The position also gathers and analyzes customer requirements, develops customized solutions and alternatives, provides informal implementation training and may provide formal training and direct customer support. In collaboration with business partners and subject matter experts, the analyst documents processes and procedures, generates reports, and researches and analyzes data to report trends to management and business partners.

Requirements

Bachelor's degree or equivalent work experience.
At least 2–5 years of directly related experience.
Analytical skills to determine root causes and apply creative, effective solutions.
Ability to analyze situations, interview stakeholders, formulate questions, and probe for deeper understanding.
Data management skills.
Basic knowledge of general business, production, and/or operations environments, and general cost-benefit awareness.
Good written and oral communication skills to define parameters that meet business requirements.
Presentation skills.
Standard MS skill set.

Responsibilities

Identify opportunities for process improvement and define and document business processes and procedures.
Assess training needs and communicate new processes.
Document business processes, training procedures, standard operating procedures, and project status.
Oversee business department projects or act as a liaison and strategic partner with government entities, vendors, corporations, and other First American divisions.
Drive implementation of new processes or hand them off to the Project Management Team.
Define business process requirements, research alternatives, prepare presentations, drive solutions, gain consensus, test solutions, and implement them.
Gather and analyze customer requirements, develop customized solutions, and provide alternatives.
Provide informal training during implementation and, when needed, formal training and direct customer support.
Create process and procedure documentation with business partners and subject matter experts.
Generate reports, research and analyze data, and report trends to management and business partners.