Business Analyst

Accenture Federal Services • Washington, DC

4d • $75,800 - $119,900 • Onsite

About The Position

Accenture Federal Services is seeking an on-site Business Analyst to support new and existing deployments of its Task Management Tool (TMT). The role requires daily on-site work with no remote option. The analyst will navigate a complex environment and collaborate with business users, project sponsors, senior leaders, and team members to deliver, update, and expand TMT and Power Platform functionality. The analyst serves as the primary contact at the customer site and is supported on-site and remotely by Accenture Federal Services specialists in technology, application development, and project management.

The position includes help desk and application troubleshooting, analytics and reporting, customer guidance and training, testing and adoption support, automation, and administrative assistance. Applicants must hold an active Secret security clearance or higher, work on-site full time, and be able to obtain Microsoft PL-900 and/or PL-300 certification. The stated base pay range for the listed jurisdictions is $75,800–$119,900 USD. Applications are accepted on an ongoing basis with no fixed deadline.

Requirements

• Active Secret security clearance or higher.
• Ability to work on-site 100% of the time, with no remote-work option.
• Ability to obtain Microsoft PL-900 and/or PL-300 certification.
• Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.

Responsibilities

• Provide help desk support and application troubleshooting for the Power Platform, SharePoint Online, and other Microsoft 365 apps connected to TMT.
• Develop complex Power BI reports and dashboards to provide analytics, metrics, and insights into tasking behavior.
• Manage customer expectations regarding solution functionality.
• Advise customers on best practices for configuring Power Apps and TMT.
• Coach customers on change management to support new initiatives.
• Conduct classroom training and provide desk-side support for users and staff.
• Update customer training materials and standard operating procedures.
• Prepare presentations for leadership briefings.
• Conduct testing for new software builds and lead the customer adoption process.
• Create, test, and maintain automation flows to drive end-user processes.
• Assist technical staff during solution installation with account creation, configurations, and troubleshooting.
• Provide administrative support for related tasking processes.
• Serve as the primary customer-site contact and collaborate with business users, senior leadership, and technical staff.

Benefits

• Accenture Federal Services offers a wide variety of benefits; specific benefits are not listed in the posting.
• Hands-on experience, certifications, and industry training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed