Business Analyst

Smart IMS • Plano, TX

13d • Onsite

About The Position

This role is for a Business Analyst on a 12-month contract. The primary responsibility is to ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to Client' policies and agreements. The analyst will manage an account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies. This position also involves updating and maintaining customer and order data, ensuring data integrity and accuracy, and reviewing/validating price adjustment chargeback claims with finance and Sales. The Business Analyst will serve as a point of contact to identify and resolve order-related discrepancies, address customer inquiries, and collaborate with sales, supply chain, logistics, and customer service teams for efficient order fulfillment. Additionally, the role requires generating reports on various order statuses and assisting the team on projects.

Requirements

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or a related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.

Nice To Haves

• Knowledge of builder systems, such as Supply Pro and KOVA.

Responsibilities

• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to Client' policies and agreements.
• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validation price adjustment chargeback claims with finance and Sales.
• Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level