Builder Jobs

About The Position

Requirements

• Bachelor's degree in business administration, operations, hospitality, early childhood education, or a related field preferred; equivalent franchise, multi-unit, or operations leadership experience may be considered in lieu of a degree
• 7+ years of progressive experience in franchise operations, multi-unit operations, or field business consulting with at least 5 years directly coaching or consulting franchisees in a franchise business consultant, field consultant, operations consultant, or similar role
• Proven track record of improving unit-level performance through coaching, business planning, KPI management, and operational follow-through
• Experience building systems, processes, SOPs, playbooks, scorecards, or operational infrastructure from scratch or during a significant scale-up phase
• Strong business acumen with deep understanding of unit-level economics, including revenue/enrollment, labor, margins, customer experience, and growth drivers
• Ability to analyze KPIs, identify root causes, and translate data into practical actions franchisees can execute
• Excellent communication, coaching, influence, and stakeholder-management skills with the ability to build trust while maintaining accountability
• Comfortable balancing strategic thinking with hands-on execution, travel, site visits, audits, and direct franchisee support
• Based at the Minneapolis corporate office with one work-from-home day per week and ability to travel up to 25%

Nice To Haves

• Experience in early childhood education or service-based franchise systems preferred
• Experience with Franconnect preferred

Responsibilities

• Design and implement a scalable franchisee support model, including roles, structure, communication channels, SLAs, escalation paths, and service delivery expectations
• Serve as the primary support partner for franchisees throughout the full lifecycle, from franchise agreement through opening and ongoing operations
• Personally answer franchisee questions and coordinate the right internal resources when answers require input from construction, training, marketing, operations, finance, or other cross-functional partners
• Guide franchisees through key operational processes, including remodels, new center buildouts, openings, training coordination, and ongoing business support
• Monitor key milestones and hold franchisees accountable to required operational, facility, safety, and brand specifications
• Build and document core support processes to ensure franchisees know how and when to engage corporate support and receive consistent guidance across all locations
• Develop and implement franchisee scorecards with clear KPIs tied to enrollment/sales, profitability, operational quality, brand standards, and growth readiness
• Collaborate with franchisees to set, track, and achieve business goals for their locations, including revenue growth, profitability, same-location performance, and future unit growth where applicable
• Facilitate annual planning and franchise business review processes to assess performance against prior commitments, align on future goals, and identify priority areas
• Use data and analytics to diagnose performance gaps, recommend actions, and coach franchisees toward improved results
• Partner with franchisees to build structured business improvement plans and follow up regularly to ensure commitments are executed
• Monitor franchisee execution of operational standards, safety expectations, customer/family experience, and local marketing plans
• Conduct site visits, audits, and operational assessments as needed based on performance trends, business reviews, or other indicators
• Establish and lead a consistent operating cadence across the franchisee lifecycle, including regular check-ins, monthly performance reviews, and quarterly business reviews
• Ensure all meetings are structured, efficient, documented in Franconnect, and focused on performance, commitments, and follow-through (not status updates)
• Maintain clear visibility into franchisee priorities, progress, and risks through disciplined meeting rhythms, documentation, and follow-up
• Lead organization and planning for all franchisee training including Onboarding, Opening and the annual Franchise Convention
• Personally lead and execute field support, including site visits, audits, operational assessments, new-opening support, and targeted follow-up with franchisees
• Hold franchisees accountable to brand standards, policies, safety requirements, and operational execution
• Identify system-wide performance gaps and and implement scalable solutions that improve consistency, franchisee execution, and business results
• Drive implementation and adoption of new programs, tools, marketing initiatives, and operational changes across the franchise system
• Build and implement a structured onboarding program for new franchisees from franchise agreement to opening and early operations
• Develop and refine training materials, SOPs, playbooks, and franchisee-facing resources that support consistent execution
• Ensure consistent and effective ramp-up of new locations and owners to operational, safety, brand, and financial expectations
• Create a high-quality franchisee experience through clear communication, responsiveness, structured support, and timely follow-through
• Transition franchisee engagement from reactive support to proactive, performance-driven partnership
• Serve as the primary point of contact and trusted advisor, ensuring franchisees receive timely, accurate answers and follow-through
• Balance strong support with clear accountability for performance, commitments, and brand standards
• Initially serve as the sole owner of franchise support, directly supporting all franchisees without an existing support team
• Define the future organizational structure for franchise support, including franchise business consultants/coaches and related support roles, as the franchise system scales
• Lead hiring, onboarding, and development of franchise support team members as franchise growth and system complexity require
• Evolve from an individual contributor to a player-coach as the franchise system scales, while continuing to stay close to execution and franchisee performance

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 12 paid holidays
• PTO accrual of 160 hours
• 401(k) with 3% employer match
• Discounted childcare and waitlist priority for enrollment
• Company paid professional development
• Corporate office amenities (gym, wellness/nursing room, onsite company cafe with coffee, espresso bar, beverages, and snacks available to employees at no cost, onsite free parking), casual work environment, and employee-focused events.