Behavioral Health Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent (required)
• 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills
• Experience working with various software applications preferred
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
• Hands-on experience with help desk functions, troubleshooting, or user support is desirable
• Valid driver’s license, reliable transportation, and proof of automobile insurance required

Nice To Haves

• Certifications (CompTIA A+, Network+, M365, CHTS) a plus

Responsibilities

• Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
• Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
• Document all reported problems, steps taken, troubleshooting results, and final resolutions.
• Install software, updates, and patches on agency computers.
• Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
• Arrange vendor maintenance or escalation as needed.
• Support data security and compliance (HIPAA, 42 CFR Part 2).
• Maintain clear documentation and coordinate with IT vendors.
• Train new staff on technology systems, software applications, and network access.
• Assist with new system implementations and upgrades.

Benefits

• Opportunities for professional growth and learning