Banker Jobs

About The Position

Requirements

• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• HS Diploma or GED
• 1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience
• Must be able to complete teller training upon hire to take customer transactions
• Demonstrated ability to engage in customer conversations while educating them on products and services
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• Satisfactory results on a criminal background check and a credit report check
• Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority

Nice To Haves

• Teller experience preferred
• Notary License (Preferred)

Responsibilities

• Utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs
• Contributing to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD
• Identifying opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
• Establishing and nurturing Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
• Making product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
• Utilizing Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
• Independently resolving customer issues, errors and problems, escalating when necessary
• Building working relationships with customers and explains detailed and/or complicated information
• Participating in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engaging in conversations with customers about loan products, facilitates the application intake
• Maintaining an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Delivering Legendary experience by helping customers, building relationships, and delivering service and advice
• Understanding and supporting the Bank's Customer Service Strategy
• Delivering Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
• Serving as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
• Consistently executing appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution
• Engaging in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately
• Understanding customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
• Considering the impact of decisions on the well-being of TD, its Customers and stakeholders
• Acting as a brand champion both internally and externally
• Recognizing transaction needs and educates clients on self-service channels including digital options
• Bringing your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time
• Ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Participating in the Stores daily operations to ensure alignment with TD's risk framework
• Understanding and applying operating policies and procedures
• Supporting the timely and accurate completion of business processes and procedures
• Escalating non-standard or high-risk transactions/activities as necessary
• Ensuring documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Ensuring necessary due diligence to support the accuracy of all customer transactions/activities
• Complying with Bank Code of Conduct
• Contributing to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
• Executing with excellence by adhering to all risk and control policies/procedures
• Participating fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supporting the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Participating in personal performance management and development activities
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributing to a fair, positive and equitable environment that supports a diverse workforce
• Acting as a brand ambassador for your business area/function and the Bank, both internally and/or externally
• Utilizing feedback through coaching sessions to demonstrate stronger performance
• Establishing relationships with partner bankers to make effective referrals to them
• Contributing to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
• Collaborating with team members in contributing to the success of the team and organization
• Actively seeks opportunities to improve delivery of work with high attention to quality standards
• Actively takes ownership of own career and aspirations
• Seeks out diverse feedback to continuously develop and enhance skills
• Positively embraces change
• Adheres and participates in TD's Shared Commitments and code of conduct expectations
• Engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience

Benefits

• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular development conversations
• Training programs
• Competitive benefits plan
• Access to an online learning platform
• Variety of mentoring programs