Citizens Banker

Citizens Bank•MI, MI

12d•$25 - $31

About The Position

Citizens Bankers serve as the face of the branch, getting to know customers and building lasting relationships by providing trusted financial advice. They use communication, problem-solving, and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs. The role involves understanding customers’ financial goals and recommending tailored options, introducing customers to digital and mobile banking tools, collaborating with Wealth Management, Mortgage, and Business Banking partners on complex needs, and making outbound calls to acquire customers and schedule financial checkups. Bankers must follow all financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is 40 hours per week, with a schedule that varies according to branch needs and may include evenings and weekends. Compensation is listed as $25.48–$31.25 per hour, plus the opportunity to earn additional incentive earnings; actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Problem-solving aptitude and ability to provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete a video interview assessment within seven days of receiving the link after applying; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build relationships with customers and provide trusted financial advice.
Ask questions to understand customers’ personal financial goals and needs, then recommend tailored financial solutions.
Support customers’ spending, saving, borrowing, and investing needs, including goals such as planning for the future, buying a home, or opening a credit card.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, development resources, promotions, and career-growth opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.