Citizens Banker

Citizens Bank • OH, OH

15h • $25 - $31

About The Position

Citizens Bankers are the face of the branch, getting to know customers and building lasting relationships by providing trusted financial advice. They use communication and problem-solving skills and broad financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs. Bankers learn customers’ personal financial goals and recommend tailored solutions, introduce customers to digital and mobile banking options, and collaborate with Wealth Management, Mortgage, and Business Banking partners on complex financial needs. They also make outbound calls to acquire new customers and schedule financial checkup appointments, while following financial policies and procedures and complying with proper cash-handling practices and applicable laws and regulations.

The role is scheduled for 40 hours per week, with hours varying according to branch needs and potentially including evenings and weekends. The hourly salary range is $25.00–$31.25, with the opportunity to earn additional incentive earnings. Actual pay depends on factors including budget, work location, and relevant skills and experience. Candidates must complete a video interview assessment after applying, within seven days of receiving the link. An offer is conditional on successfully passing a background check.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivated and confident, with the ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Must meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Must complete a video interview assessment within seven days of receiving the link.
• Any offer is conditioned on successfully passing a background check.

Nice To Haves

• One year of cash-handling experience.

Responsibilities

• Get to know customers and build lasting relationships by providing trusted advice.
• Use financial knowledge, communication, and problem-solving skills to recommend solutions for customers’ spending, saving, borrowing, and investing needs.
• Understand customers’ personal financial goals and recommend tailored solutions, such as planning for the future, buying a home, or opening a credit card.
• Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with promotion and career-growth opportunities.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Competitive pay and opportunity to earn additional incentive earnings.
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED