Citizens Banker

Citizens Financial Group•Waterford, CT

19h

About The Position

Citizens Bankers represent the branch and build lasting customer relationships by providing trusted financial advice. They learn customers’ personal goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, and opening credit cards. They introduce customers to digital and mobile banking options, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners on complex financial needs. The role also makes outbound calls to acquire customers and schedule financial checkups. Bankers must follow applicable financial policies and procedures, proper cash-handling practices, and state and local laws and regulations. The position offers 40 hours per week, with a schedule that varies according to branch needs and may include weekends and evenings. The listed salary range is $25.48–$31.25 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 2 years of sales and customer service experience, with demonstrated ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Aptitude for problem-solving and providing solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete the video interview assessment within seven days of receiving the link.

Nice To Haves

At least 1 year of cash-handling experience.

Responsibilities

Build positive, lasting relationships with customers and provide trusted financial advice.
Ask questions to understand customer goals and needs, then recommend financial solutions for spending, saving, borrowing, and investing.
Introduce customers to digital and mobile banking methods, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, handle cash properly, and comply with state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, development resources, and opportunities for promotion and career growth.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.