Relationship Banker - Ocean Monmouth Market

Bank of America•Point Pleasant, NJ

3d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by engaging clients, building relationships, and connecting clients with financial solutions. The role focuses on welcoming clients in the lobby, educating them about self-service banking options, and assisting with transactions through mobile banking, online banking, and ATMs. Bankers process cash transactions accurately and efficiently as needed, learn about clients’ financial and life priorities, and connect them with solutions that support their goals. The position requires a commitment to Responsible Growth, operational excellence, risk management, and a positive client experience. This is a 40-hour-per-week, first-shift position. It requires availability to work weekends and/or extended hours and may involve being scheduled at any financial center within a reasonable distance. Listed locations are financial centers across Ocean and Monmouth County, New Jersey. The role pays $25.00–$26.77 per hour, with offers determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

High school diploma, GED, secondary school diploma, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, adhere to applicable laws and regulations, and act in clients’ and the bank’s best interests.
Ability to manage time and capacity efficiently and focus on results.
Availability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with conducting transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients and learn about their financial and life priorities to connect them with solutions that meet their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive a positive client experience.
Manage cash responsibilities.