Citizens Banker

Citizens Bank•CT, CT

12d•$25 - $31•Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. They learn customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. The role introduces customers to digital and mobile-first banking through the bank’s app and ATMs, collaborates with Wealth Management, Mortgage, and Business Banking partners on complex needs, and makes outbound calls to acquire customers and schedule financial checkups. Bankers follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. The listed pay range is $25.48–$31.25 per hour, with potential additional incentive earnings. Actual pay depends on factors such as budget, work location, relevant skills, and experience. Applicants must complete a video interview assessment within seven days of receiving its link.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven ability to build relationships and recommend and refer products and services through in-person and phone interactions.
Demonstrated skill in using digital technology to support business goals.
Problem-solving aptitude and ability to provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivated and confident, with the ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Must meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Must complete a video interview assessment within seven days of receiving the link.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build lasting customer relationships and provide trusted financial advice.
Use communication, problem-solving, and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs.
Understand customers’ financial goals and recommend tailored solutions.
Introduce customers to digital and mobile-first banking transactions through the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, development resources, promotions, and career growth opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.