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Float Universal Banker

Hancock Whitney•Denham Springs, LA
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About The Position

The Float Universal Banker builds and retains client relationships, provides consultative guidance on financial products and services, and supports routine transactions and lobby operations. The role promotes digital and self-service banking, refers clients to specialized internal partners, develops a sales pipeline, contributes to branch growth and community outreach, and maintains compliance, security, and risk-management standards. The position requires working financial center hours, including evenings and weekends, and travel as required.

Requirements

  • High school diploma or GED.
  • At least 1 year of sales, client service, or retail experience.
  • Demonstrated ability to build and expand client relationships.
  • Proficiency navigating multiple banking systems and digital tools.
  • NMLS registration under the SAFE Act of 2008; employment is contingent upon successful registration and a background check.
  • Ability to work financial center hours, including weekends and evenings, and travel as required.
  • Ability to work under stress and meet deadlines.
  • Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to the accommodation terms stated in the posting.

Nice To Haves

  • Bachelor’s degree.
  • Prior banking experience.
  • A Bachelor’s degree plus cash-handling and customer-service experience in retail or financial services may also be considered.

Responsibilities

  • Build, manage, and retain client relationships through proactive outreach, needs assessments, and consultative sales conversations.
  • Serve as a trusted advisor by matching financial products and services to clients' goals.
  • Educate clients about self-service and digital banking solutions, including mobile, online, ATM, and emerging technologies.
  • Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Manage lobby activity by greeting and directing clients, monitoring risk, and supporting a positive client experience.
  • Identify and refer clients to internal partners in mortgage, business banking, and investments for specialized needs.
  • Develop and maintain a sales pipeline to achieve assigned goals and contribute to branch growth.
  • Uphold risk-management, compliance, and security standards and maintain operational and financial soundness.
  • Participate in community outreach and business development to expand the client base.
  • Monitor surroundings, client behavior, and potential risk indicators to help ensure a safe environment.

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What This Job Offers

Job Type

Full-time

Education Level

High school or GED

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