Retail Relationship Banker

BMO•Schaumburg, IL

1d•$43,000 - $75,000•Onsite

About The Position

Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions in their best interests. Works collaboratively with branch colleagues and BMO partners across channels to provide a strong customer experience and meet business objectives. Engages existing customers and prospects through needs-based assessments, builds relationships, and recommends tailored banking, investment, lending, home-financing, and small-business solutions. Helps customers use digital and self-service banking options and supports transaction needs based on customer traffic. The role contributes to business and customer-experience results, makes personal lending and home-financing credit recommendations in line with Bank policies, and applies risk-management practices to protect assets and maintain lending quality. It also follows legal, regulatory, privacy, risk, and compliance requirements, including identifying and reporting suspicious activity. The banker may work at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts. In the U.S., the position originates consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry; background and credit-history reviews and restrictions on real-estate-agent activity also apply.

Requirements

Typically 2–3 years of relevant experience.
A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investments and lending products.
Experience in a consultative customer-service or sales role and a drive to deliver a personal customer experience.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, flexibility, and creativity when responding to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products, as appropriate for the jurisdiction.
U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal-background review and credit-history evaluation are required, and restrictions apply to performing in a real-estate-agent capacity.

Nice To Haves

Experience in financial services is an asset.
Specialized knowledge.

Responsibilities

Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
Recommend tailored financial solutions for customers’ sales and service needs, including everyday banking, retail investments, lending, home financing, and small-business solutions.
Advise customers about digital and self-service banking options and support transaction needs based on customer traffic.
Generate appointments and build new customer relationships in the community.
Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
Apply risk-management practices to protect Bank assets and maintain lending-portfolio quality.
Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and Bank policies.
Collaborate as a member of the branch and market team and contribute to business results and customer experience.
Integrate relevant marketing promotions and programs into customer conversations and provide strategic advice about personal banking and credit-card needs.
Organize work information accurately and completely, and seek creative ways to personalize and improve customer experiences.
Follow risk and compliance policies and processes to safeguard customer assets and privacy and act in customers’ best interests.
Stay current with financial-services developments, legal and regulatory requirements, and personal-banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to relate to money laundering.
Protect Bank assets and comply with applicable legal, regulatory, and ethical requirements.
Complete complex and diverse tasks within established rules and limits, handle escalations as needed, and analyze issues to determine next steps.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.
In the U.S., originate consumer loans and complete the required federal registration with the Nationwide Mortgage Licensing System and Registry.