Universal Banker

Everwise Credit Union•Mishawaka, IN

About The Position

The Universal Banker provides high-quality service across a wide variety of general financial services and is responsible for selling and servicing credit union products and services. The role focuses on building member relationships and expanding EVERWISE CREDIT UNION’s wallet share. The position performs a broad range of member service functions accurately and promptly, which may include cash handling, financial transactions, account maintenance, opening new accounts, operating an Interactive Teller Machine (ITM), and supporting the Member Contact Center (MCC). It also involves maintaining confidentiality, achieving referral and sales goals, participating in outbound calls, and supporting additional retail functions as needed. The Universal Banker follows applicable credit union policies and regulatory requirements, helps resolve member concerns, and may take on special projects and other assigned duties.

Requirements

High school diploma, GED, or equivalent certification.
Excellent interpersonal skills to interact professionally with members, including listening and verbal and written communication skills.
Ability to proactively solve problems with concern and empathy while seeking solutions in the best interests of the member and EVERWISE CREDIT UNION.
Proficient cash-handling skills.
Ability to work in a fast-paced, diverse, universal environment.
Practical application and general understanding of various computer applications.
Ability to lift up to 15 pounds at times due to coin bags and boxes of rolled coin.

Nice To Haves

Six months of retail sales and/or cash-handling experience, or equivalent experience within a financial institution or related field.
High level of EVERWISE CREDIT UNION product knowledge and a full understanding of needs-based selling.

Responsibilities

Provide high-quality member service in accordance with EVERWISE CREDIT UNION Service Expectations.
Perform a broad variety of member service functions accurately and in a timely manner, including cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM, and supporting the MCC.
Maintain confidentiality regarding member account information.
Meet or exceed established referral and sales goals by identifying member needs, supporting product promotions, and referring members to appropriate partners.
Support outbound call efforts by reviewing and updating prospect lists, following up with members, and participating regularly in call campaigns.
Perform additional retail functions as needed, such as drawer audits, member account maintenance, and vault duties.
Comply with credit union policies and applicable requirements concerning check cashing, cash control, transaction approval limits, Reg CC, SAR, CTR, check handling, Reg D, and BSA.
Volunteer for special projects within the scope of the role.
Research and resolve problems using open-ended questions and consistent follow-up to ensure member satisfaction.
Perform additional duties and responsibilities as assigned by a supervisor or manager and as necessary for the continued growth and advancement of the Credit Union.