Auditor Jobs

About The Position

Requirements

• High school graduate or General Education Degree (GED).
• One year of previous experience in a similar position in a hotel.
• Ability to work the overnight shift, 11 p.m. to 7 a.m.
• Basic computer skills.

Responsibilities

• Handle guest check-ins and check-outs, answer incoming calls, and uphold Guest Service Standards.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain knowledge of hotel features, services, operating hours, room types and locations, rates and promotions, occupancy and arrival/departure information, room availability, and scheduled group activities.
• Monitor cleanliness, sanitation, and organization of assigned work areas.
• Pick up, count, and maintain the bank, keeping it secure at all times.
• Read the log book daily and record pertinent information.
• Process currency exchanges, guest account payments, adjustments, rebates, paid-outs, and credits as required.
• Operate and maintain the security of the Property Management System (P.M.S.).
• Verify and correct the Room Rate Report.
• Post and audit banquet charges and adjust outside vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Back up computer system files.
• Verify that checks are closed and close and log any open checks in the Point of Sale (P.O.S.) system.
• Print Food & Beverage end-of-day reports, audit Food & Beverage cashier work, and correct discrepancies.
• Audit Rooms Cashier work and correct discrepancies.
• Audit miscellaneous charges, including banquet and bar charges, and verify package postings on house accounts.
• Input sales figures into the P.M.S. and balance all accounts.
• Run Room & Tax and verify that all room rates have posted.
• Verify the Cashiers Report against the drop log and paperwork.
• Record room statistics, close the P.O.S. after balancing, and run the end-of-day program to close the day.
• Check that interfaces are operational.
• Run and distribute daily Flash Reports, morning reports, and backup reports.
• Print and distribute express check-out folios.
• Sign out and brief the relief employee.
• Review the Night Audit checklist and confirm all work is complete.
• Restock all printers.
• Fill out and deposit payments and corresponding checks.
• Review assignment status and follow-up actions with the oncoming Supervisor.
• Document maintenance needs on work orders and submit them to the Manager or Supervisor.
• Attend monthly department meetings and training sessions as necessary.
• Work as a runner for housekeeping needs during the midnight shift.