Administrative Assistant Jobs

About The Position

Requirements

• Strong organizational skills with attention to detail (an essential trait for Transformation House).
• Excellent communication and interpersonal skills, balancing professionalism and warmth.
• Proficiency in Google Suite, EHR systems , and general office technology.
• Knowledge of HIPAA regulations and ethical considerations in recovery care.
• Ability to multitask and remain calm in fast-paced client-facing environments .
• Ability to work remote while also being in compliance with HIPAA specifications.

Nice To Haves

• Experience in a recovery or behavioral health setting preferred but not required.

Responsibilities

• Greet patients, family members, and visitors; maintain a welcoming, trauma-informed environment
• Check patients in/out; verify appointments and update schedules
• Answer multi-line phone system; triage calls and route to clinicians or on-call staff
• Perform patient registration and intake: collect demographics, insurance, consent forms
• Verify insurance eligibility and benefits; collect co-pays and post payments
• Maintain and update electronic health records (EHR) and scheduling system
• Assist with referrals, prior authorizations, and authorizations tracking
• Ensure confidentiality and HIPAA compliance; handle sensitive behavioral health information
• Maintain waiting area, informational materials, and clinic supplies
• Manage patient communications: appointment reminders, recall, follow-up calls/texts
• Handle patient crises appropriately and escalate to clinical staff as needed
• Basic Vitals when needed- Training provided
• Collect co-pays and post payments
• Coordinate with clinicians, access team, and billing/clinical teams when needed

Benefits

• Generous PTO package
• Medical, Dental and Vision Insurance
• Short and Long Term Disability Insurance Options
• 401(k) with up to 4% employer match
• Tuition Reimbursement
• PayActiv