Account Coordinator Jobs

About The Position

Requirements

• Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field).
• Minimum 3 years’ experience in freight forwarding and logistics (domestic or international freight forwarding) required.
• General knowledge of Imports/ Exports/ Contract Logistics/ Customs/ Rate.
• Proficient in programs used for email, word processing, data manipulation (excel spread sheets), power point presentation, and general internet skills.
• Strong business acumen with a keen aptitude to quickly assimilate new information.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Must be a confident self-starter who can develop effective business relationships, both internally and externally.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.

Nice To Haves

• Experience working with key account management teams will be a plus.

Responsibilities

• Handle operational queries amongst branches, agents and clients
• Handle shipping quotes and maintain freight rate management
• Ensure shipping processes are being adhered to and ensure systems are kept up to date
• Monitor the operational excellence to meet KPI, including OTP, Data quality, EDI, Billings
• Call out irregularities to account owner when needed
• Develop and maintain good relationships with client to provide insight to account owner
• Statistical understanding and generating necessary reports internally/externally
• Propose continuous improvements for the planning and logistics KPIs
• Follow up logistics issues and claims to any operational abnormality
• Support continuous logistics ad hoc tasks

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Sick
• Vacation