Account Coordinator Maintenance

GLOBAL FACILITY MANAGEMENT•Melville, NY

4d•$22 - $24•Onsite

About The Position

We’re Global Facility Management and Construction, an innovative and groundbreaking organization launched initially out of a studio apartment in 2004, now grown and expanded to a staff of 160 tasked with building and managing some of the most interesting and innovative properties throughout the continent. We’re looking to build the best team in the biz, and we’re actively seeking high performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can’t resist a challenge. We strive every day to build an inclusive, equitable, dynamic, and engaging culture. We offer a rich and full suite of benefits and perks, from paid holidays and awesome team building activities to summer barbeques and celebrations, and of course, our employee appreciation program. As far as traditional benefits, we offer excellent health and dental coverage, life insurance and 401k, and a compelling PTO program. Think you’ve got what it takes? Join our dynamic and engaged team today!

Requirements

One year of experience working in a fast-paced office environment.
Time management: The ability to meet deadlines prioritizes, organize, and manage multiple projects.
Work well independently and as a team member in a fast-paced office.
Ability to exercise flexibility, initiative, and good judgment.
Attention to detail.
Strong customer orientation and communication skills.
Proficient understanding using Excel, Outlook, and Internet research tools.
Experience with heavy phone queue.

Nice To Haves

Bilingual a plus
High School/College experience or related industry experience a plus.

Responsibilities

Process customer request for facility services according to establish department policies and procedures.
Receive and dispatch all new demand tickets for your client.
Make sure all 3rd party websites are kept up to date.
Follow up on jobs that are assigned to you that are moving accordingly.
Confirms satisfactory completion of required services.
Maintain recurring jobs assigned to you and distribute them to the AR (Account Representative) as needed.
Follow up on the jobs that you distributed to the AR (Account Representative) to confirm jobs are moving accordingly.
Manage the Maintenance email box and handle the emails for your client.
Answer the phone in the maintenance queue.
Provide timely feedback to Account Manager regarding service failures or customer concerns.
Partner with vendors to meet and exceed customer’s service expectations.
As directed by Account Manager, may interface with client’s Corporate Facility Department.
Perform other related duties assigned to include working weeknights and weekends.
Provided administrative support, i.e. (Faxes, assist with Bids & quotes, input orders as require)
Maintain databases.
Negotiate vendor’s quotes and proposals.
Process high volume of data and calls