Logistics Account Coordinator

Backhaul Direct • Indianapolis, IN

1d • Onsite

About The Position

Logistics Account Coordinator Indianapolis, IN | In-Office Are you a natural problem solver who thinks quickly on your feet? Backhaul Direct is looking for a Logistics Account Coordinator to join our Customer Operations team. This role has a primary focus on scheduling loads and ensuring seamless freight execution while supporting Account Managers with day-to-day operational needs. You’ll support Account Managers by coordinating shipments end-to-end, entering and validating load details, setting pickup and delivery appointments, communicating with carriers and internal teams, and resolving issues as they arise. This is a great opportunity for detail-oriented professionals who want hands-on exposure to logistics operations and a clear path for growth.

Requirements

• Strong customer service and communication skills (verbal, written, and professional)
• Ability to enter data quickly and accurately across multiple systems
• Detail-oriented, organized, and able to multitask in a fast-paced environment
• Self-driven with a strong work ethic and a positive, growth-oriented mindset
• Confident decision-making skills and the ability to remain composed under pressure
• Strong sense of urgency and follow-through

Nice To Haves

• Bachelor’s degree preferred (business, logistics, supply chain, or related field a plus)
• Previous logistics or transportation experience preferred, but not required—we will train the right candidate

Responsibilities

• Accurately accept load tenders and build shipments in Backhaul Direct’s proprietary Grapevine TMS
• Accept and validate EDI tenders, ensuring shipment details are correct and complete
• Schedule pickup and delivery appointments via phone, email, or customer scheduling systems
• Dispatch and track assigned carriers, providing accurate and timely load information
• Act as a key communicator between Account Managers, Carrier Sales, customers, and internal teams
• Work with the Carrier Sales team to verify loads are brokered and rates are approved
• Assist in negotiating coverage and pricing to ensure loads are covered efficiently
• Support new account onboarding to ensure customer and internal requirements are met
• Quickly identify and resolve issues related to scheduling, service failures, delays, shortages, or damages
• Communicate proactively with all stakeholders when issues arise
• Assist with customer service and billing-related inquiries as needed
• Collaborate with your team to identify opportunities to improve processes and grow customer accounts

Benefits

• Competitive salaries
• Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
• Robust benefits package including medical, dental, vision, life, disability, 401K, PTO, and paid holidays
• Structured training and hands-on learning in logistics operations
• Internal growth opportunities for high performers
• Strong company fundamentals and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level