Key Account Coordinator

Trackman A/S • Phoenix, AZ

41d • Onsite

About The Position

Trackman is looking for a Key Account Coordinator to join their SIM Scheduling & Maintenance team. This role serves as the operational backbone of the Key Account program, supporting strategic commercial partners. The coordinator will be the single point of contact for coordinating installations, maintenance visits, and vendor requests across the key account network, working directly with the Key Account Project Manager and Key Account Installation Team. The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities in a dynamic environment, acting as the connective piece between the field team, key account contacts, and internal operations.

Requirements

• Strong organizational, planning, and problem-solving skills with a demonstrated ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills; comfortable as the primary liaison between internal teams and external commercial accounts.
• Proficiency in Microsoft Office (Excel experience required).
• Detail-oriented with a high degree of accuracy in data entry, scheduling, and order management.
• Ability to create, read, and maintain operational reports, visit logs, and communication records to ensure proper follow-up on all account activity.
• Positive, professional, and customer-first attitude with a genuine interest in building long-term relationships with our key account partners.
• Passion, drive, excellent work ethic, and ability to self-start and manage priorities without direct supervision.

Nice To Haves

• Experience with Monday.com, Salesforce, or Service Channel strongly preferred.
• Experience in project coordination, scheduling, construction administration, or field service operations is a plus.
• Ability to understand and work within a technical environment — basic familiarity with AV, PC components, or golf simulator technology is helpful but not required; willingness to develop a strong working knowledge of our products is essential.

Responsibilities

• Schedule and coordinate all Key Account installations, maintenance visits, and revisits for the Key Account Installation Team, ensuring alignment between installer availability, account contacts, and project timelines.
• Serve as the primary point of contact for Trackman’s key account partners for all scheduling and coordination matters.
• Build and maintain strong relationships with store managers, facilities contacts, and regional teams.
• Monitor and manage vendor maintenance requests through vendor platforms to ensure all work orders are captured, assigned, actioned, and closed in a timely manner.
• Complete and manage order picklists for maintenance visits and installations, ensuring all required materials are identified, ordered, and confirmed on-site before any crew is dispatched.
• Create and submit Salesforce invoices as necessary following completed installations, maintenance visits, and service calls.
• Coordinate parts and materials orders for the key account network in partnership with the operations team; oversee shipment tracking and ensure materials arrive on schedule.
• Maintain the key account scheduling board (Monday.com) with real-time status, installer assignments, account contact notes, and visit outcomes. All actions must be reflected and captured using internal tools.
• Work directly with the Key Account Project Manager and Key Account Regional Installation Manager to verify account readiness, confirm site prerequisites, and set the team up for first-time completion on every visit.
• Monitor and respond to all incoming emails and communications from key account partners, internal staff, and installers in a timely and professional manner.
• Track revisit rates and maintenance frequency across the key account network; flag recurring issues to the Key Account Project Manager for resolution.
• Assist the broader Trackman Operations team with additional tasks as needed.

Benefits

• A competitive compensation and benefits package.
• The chance to work with a dynamic and global team.
• The opportunity to make a major impact at a company on the leading edge of technology, data, and sports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed