Key Account Specialist

ELECTRICAL EQUIPMENT CO•Franklin, VA

7d•$24 - $32

About The Position

Electrical Equipment Company (EECO), a full-line electrical distributor specializing in industrial automation and power solutions, is hiring a Key Account Specialist (KAS). The KAS provides dedicated service to designated key accounts, handling customer needs and coordinating internal and factory resources. The role is intended to give Key Account Managers (KAMs) more time to develop new business while ensuring key customers receive responsive, high-priority service. The KAS’s work directly affects customer satisfaction and EECO’s strategic growth initiatives. The position focuses on delivering an exceptional customer experience, supporting customer service and sales, managing pricing and profitability, and identifying opportunities to improve customer value and service efficiency. The KAS works with customer support, product service, pricing, purchasing and inventory control, credit and collections, sales, operations, KAMs, and other specialists. EECO offers competitive compensation, career growth and development, and a benefits package. EECO is a drug-free workplace and an equal opportunity employer.

Requirements

Associate degree or equivalent relevant work experience.
Commitment to authentic customer service and a collaborative personality, with the tenacity to see challenges through to resolution.
Intermediate knowledge of Microsoft Excel spreadsheet software.
Strong written and oral communication skills.
Ability to work independently and autonomously.
Strong attention to detail and analytical abilities.
Ability to learn EECO’s business systems and willingness to train for additional responsibilities and professional growth.
Ability to work in accordance with and speak to EECO’s cultural beliefs: Achieve Results, Delight Customers, Straight Talk, It’s Mine, Value Everyone, Think Team, and Build Trust.
Highly organized and detail-oriented, with an interest in delivering professional customer service and achieving goals and objectives.
Team-oriented approach and willingness to understand the broader business.
Natural desire to build strong customer relationships and go the extra mile.

Nice To Haves

Previous experience in an industrial or manufacturing environment.

Responsibilities

Serve as the primary customer contact for pricing, quotes, delivery, quote follow-up, expedites, pricing concerns, service resolutions, factory coordination, and price negotiation.
Take the lead in requesting support for quote follow-up and communicate results to customers.
Qualify identified sales opportunities and engage the KAM when appropriate.
Work with the KAM to identify key contacts and decision-makers and gather information that can advance opportunities.
Use the customer relationship management (CRM) system to manage customer interactions and prioritize activities.
Proactively manage pricing agreements and customer pricing files based on customer spend to maximize gross profit, at least annually as required.
Identify opportunities to migrate customers to preferred vendors and increase margin percentages.
Maintain pricing files that support competitiveness and margin goals.
Proactively notify customers of applicable pricing changes.
Understand customer needs and challenges and identify ways to drive efficiency through systems, technology, services, or solutions.
Proactively offer product and service solutions that provide value to customers.
Work across departmental boundaries to improve efficiency and address challenges affecting customer service.