Key Account Specialist

Imperial Dade•Lithia Springs, GA

About The Position

The Key Account Specialist manages high-profile national accounts and serves as the internal primary point of contact for assigned customers, partnering with outside sales representatives to support the business. The role develops and maintains relationships with customers, sales representatives, and internal support teams, and coordinates across teams to meet client expectations. It also provides sales support and handles special projects as needed. The ideal candidate can work independently and collaboratively, exercise discretion and judgment in customer communications, and understand customer needs.

Requirements

Associate's or bachelor's degree in Business Administration, Marketing, or relevant work experience.
Minimum of 3–5 years of experience in account management, sales, customer service, or a related role.
Strong critical-thinking and organizational skills, with the ability to multitask.
Self-starter with a strong work ethic and the ability to work efficiently under pressure.
Excellent time-management skills and a problem-solving attitude.
Ability to prioritize and manage multiple tasks.
Ability to work independently and as part of a team, exercising discretion and judgment in customer communications.

Nice To Haves

Previous experience in an outbound call center.
Customer service or a related sales or account management position.

Responsibilities

Manage national key accounts, including audits, orders, confirmations, pricing increases, product reviews, delivery conflicts, and general issues.
Coordinate with purchasing, accounts receivable, pricing and contracts, service and repair, routing, and warehouse teams to keep accounts running efficiently.
Troubleshoot customer order, account, and related issues.
Act as a liaison between customers and the company, communicating feedback and suggestions for improvement.
Provide customer service by monitoring pending orders, entering orders, and following up on customer and sales requests.
Analyze data and provide sales reports to customers, the sales team, and internal departments.
Monitor and analyze customer product usage and work with purchasing and sales to maintain stock of high-usage items.
Promote and convert customers to electronic or online ordering.
Explain and demonstrate product and service features.
Stay informed about competing products and services through vendor seminars, training, and other sources.
Provide sales support and take on special projects as needed.