Key Account Clinical Specialist

Abbott • Boston, MA

6d • Remote

About The Position

Abbott’s Electrophysiology (EP) business advances the treatment of heart disease through medical technologies for atrial fibrillation. The Key Account Clinical Specialist works within a multifunctional team to support EP procedures, develop clinical capabilities at assigned centers, and provide clinical, educational, and sales support to customers and internal colleagues. The role involves account development, product and competitor knowledge, training, and collaboration with medical professionals and Abbott teams. The position is remote in the United States and requires travel approximately 50% of the time, as well as schedule flexibility for procedure coverage and customer meetings after hours and on weekends.

Requirements

• Willingness and ability to travel 50% of the time.
• Strong communication skills to integrate multiple business partners into EP procedure schedules and strategies.
• Presentation skills and ability to articulate procedure details, anticipate needs, and promote Abbott technologies.
• Registered Nursing Degree (RN), Certified Radiology Technician (CRT), Cardiovascular Technician (RCIS), or equivalent experience.
• Strong organizational and follow-up skills and attention to detail.
• Excellent interpersonal, verbal, written, and presentation skills.
• Schedule flexibility for case coverage and customer meetings after hours and on weekends.
• Excellent personal computer skills, including MS Excel, Word, Outlook, and PowerPoint.
• Exceptional knowledge of EP ablative therapies and the medical devices industry.
• Verification that vendor credentialing requirements can be satisfied; requirements may include COVID-19 vaccination.

Nice To Haves

• At least 3 years of prior EP industry experience.
• Advanced degree preferred.
• Bachelor of Science in a related field highly desirable.

Responsibilities

• Attend EP procedures and provide mapping support.
• Proctor staff and physicians and help centers develop toward independence.
• Contact and visit clients and potential clients as directed by area and national leaders, addressing questions and concerns.
• Provide medical professionals with in-case support, new product training, sales support, product information, staff education, in-services, and technical troubleshooting.
• Execute an EP development and clinical staffing entry and exit strategy for each account.
• Elevate local clinical teams through AAA execution and mentorship.
• Provide post-case debriefs to share best practices and case learnings with surrounding support staff.
• Create and distribute case studies and training materials.
• Provide fellows training.
• Develop and maintain in-depth knowledge of assigned accounts, including competitor activity; conduct evaluations and develop strategies for account growth.
• Interface and interact with patients.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide sales support, educational support, and clinical expertise or guidance to internal colleagues.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree