Workforce Director Jobs

About The Position

Requirements

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action.
• Ability to work with complex and extensive databases and identify deficiencies.
• Strong leadership skills (ability to motivate and provide guidance to staff, management, and leadership).
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers.
• Is sensitive to customer needs and feelings and demonstrates concern for others.
• Ability to develop and maintain effective working relationships with management, coworkers Board staff, and the public.

Nice To Haves

• Master’s degree preferred.
• Three (3) years of supervisory experience preferred.

Responsibilities

• Monitors, analyzes, and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes.
• Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data.
• Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements.
• Designs and develops tools for tracking performance, monitoring outcomes, and supporting business objectives.
• Consults, interprets, and ensures policies and procedures comply with business requirements, procedures and/or improvement plans.
• Manages systems, databases, and data integrity requests, to include review and processing changes/deletions and information requests of customer records.
• Performs other related duties as assigned.

Benefits

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance