Managing Director

C2 GPS- Capital Area Workforce•Austin, TX

About The Position

The Managing Director is responsible for the overall management and accountability of the organization. The role develops and implements strategies, manages the budget, provides exceptional customer service, and handles human resources matters in compliance with established procedures while meeting contractual obligations. The Managing Director is the primary contact between the company, its partners, contracting agencies, and outside agencies. The position leads organizational policy and strategy, collaborates with the Executive Team on long-term goals, manages workforce development program funding, and monitors performance measures. It also develops the management team and succession plans, ensures services comply with applicable laws and regulations, reinforces company values, and pursues strategic alliances that benefit customers. C2 Global Professional Services (C2 GPS) provides workforce and career services in Texas, Florida, and communities across Southern Nevada. The company emphasizes customer service, community relationships, and the values of Respect, Communication, Customer Engagement, and Ingenuity. The role is primarily based in an office environment; occasional driving and travel may be required, and flexible hours may be necessary.

Requirements

Bachelor’s degree required; relevant work experience may be considered in lieu of required education.
Ten years of relevant experience in workforce development or a similar role required.
Seven years of supervisory experience required.
Valid driver’s license and proof of insurance, with a good driving record.
Knowledge of workforce development, economic development, and project management, including the ability to manage a multi-programmatic, multi-locational public system.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of applicable federal, state, and local laws and regulations.
Knowledge of national and local demographics; economic, labor, and employment trends; and the interrelationships among community and workforce development and education.
Word processing, spreadsheet, technology, and computer skills.
Exceptional customer service, interpersonal, and leadership skills.
Problem-solving, critical thinking, strategic planning, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to prioritize and manage multiple tasks concurrently.
Ability to engage and empower employees while delegating authority.
Ability to work with multiple and diverse stakeholder groups.
Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking to perform the job scope.
Requires visual acuity, speech, and hearing.

Nice To Haves

Graduate degree from an accredited university or college strongly preferred.
Bilingual English and Spanish preferred.

Responsibilities

Develop and implement company and contracting-agency policies, procedures, strategies, and directives to achieve exceptional customer service and quality service levels, and report on progress.
Collaborate with the Executive Team to develop and implement long-term goals and strategies and ensure they are achieved.
Design, develop, and implement the operating budget to ensure adequate funding for workforce development programs.
Design, develop, implement, and monitor performance measures, initiating necessary changes to meet goals.
Lead and develop an effective management team and succession plan for mission-critical positions.
Ensure service delivery complies with federal, state, and local rules and regulations.
Model company values and ensure employees adhere to the organization’s vision, mission, and values.
Recommend and implement strategic alliances with other organizations to benefit customers.
Manage human resources matters in compliance with established procedures and meet contractual obligations.
Serve as the primary contact between the company, partners, contracting agencies, and outside agencies.