Managing Director

C2 GPS Permian Basin•Odessa, TX

About The Position

The Managing Director is accountable for the overall management of the organization. The role develops and implements company and contracting-agency strategies, manages the budget, provides exceptional customer service, handles human resources matters in accordance with established procedures, and ensures contractual obligations are met. The Managing Director serves as the primary contact among the company, its partners, contracting agencies, and outside agencies. The position oversees workforce development programs and service delivery, including policy implementation, performance measurement, regulatory compliance, management-team development, succession planning, and strategic relationships. The role collaborates with the Executive Team to achieve long-term goals and strategies. The organization, C2 Global Professional Services (C2 GPS), provides workforce and career services in Texas, Florida, and communities across Southern Nevada. Its work focuses on customer service, community relationships, and helping job seekers find meaningful employment and advance their careers. The company identifies Respect, Communication, Customer Engagement, and Ingenuity as its core values.

Requirements

Bachelor’s degree required; relevant work experience may be considered in lieu of required education.
Ten years of relevant experience in workforce development or a similar role required.
Seven years of supervisory experience required.
Valid driver’s license and proof of insurance, with a good driving record.
Knowledge of workforce development, economic development, and project management, including the ability to manage a multi-programmatic, multi-locational public system.
Knowledge of management practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of applicable federal, state, and local laws and regulations.
Knowledge of national and local demographics; economic, labor, and employment trends; and how community and workforce development and education interrelate.
Word processing, spreadsheet, technology, and computer skills.
Exceptional customer service, interpersonal, and leadership skills.
Problem-solving, critical-thinking, strategic-planning, organizational, and attention-to-detail skills.
Excellent verbal and written communication skills.
Ability to prioritize and manage multiple tasks concurrently.
Ability to engage and empower employees while delegating authority.
Ability to work with multiple and diverse stakeholder groups.
Ability to lift up to 10 pounds occasionally and perform standing, sitting, bending, and walking as required by the job.
Visual acuity, speech, and hearing sufficient to perform the job functions.

Nice To Haves

Graduate degree from an accredited university or college strongly preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Develop and implement company and contracting-agency policies, procedures, strategies, and directives to achieve exceptional customer service and quality service levels, and report on progress.
Collaborate with the Executive Team to develop and implement long-term goals and strategies and ensure they are achieved.
Design, develop, and implement the operating budget to ensure adequate funding for workforce development programs.
Design, develop, implement, and monitor performance measures, initiating changes as needed to meet goals.
Lead and develop an effective management team and succession plan for mission-critical positions.
Ensure services are delivered in compliance with federal, state, and local rules and regulations.
Model company values and ensure employees adhere to the organization’s vision, mission, and values.
Recommend and implement strategic alliances with other organizations to benefit customers.
Manage human resources matters in compliance with established procedures and meet contractual obligations.
Serve as the primary contact among the company, partners, contracting agencies, and outside agencies.