Managing Director

C2 GPS- Alamo Workforce•San Antonio, TX

About The Position

The Managing Director is responsible for the overall management and accountability of the organization. The role develops and implements strategies, manages the budget, provides exceptional customer service, and handles human resources matters in compliance with established procedures while meeting contractual obligations. The Managing Director is the primary contact between the company, its partners, contracting agencies, and outside agencies. The position oversees policies, procedures, strategies, and directives; works with the Executive Team to achieve long-term goals; manages operating budgets and performance measures; develops an effective management team and succession plan; and ensures services comply with applicable laws and regulations. The role also promotes company values and recommends strategic alliances that benefit customers. The work is primarily in an office environment. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking. Occasional driving and travel may be required, and flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s degree required; relevant work experience may be considered in lieu of required education.
Ten years of relevant experience in workforce development or a similar role required.
Seven years of supervisory experience required.
Valid driver’s license, proof of insurance, and a good driving record.
Knowledge of workforce development, economic development, and project management, including managing multi-programmatic, multi-locational public systems.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of applicable federal, state, and local laws and regulations.
Knowledge of national and local demographics; economic, labor, and employment trends; and the relationships among community and workforce development and education.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service, interpersonal, and leadership skills.
Strong problem-solving, critical-thinking, strategic-planning, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to prioritize and manage multiple tasks concurrently.
Ability to engage and empower employees while delegating authority.
Ability to work with multiple and diverse stakeholder groups.

Nice To Haves

Graduate degree from an accredited university or college.
Bilingual in English and Spanish.

Responsibilities

Develop and implement company and contracting-agency policies, procedures, strategies, and directives to achieve exceptional customer service and quality service levels, and report on progress.
Collaborate with the Executive Team to develop and implement strategies and ensure long-term goals are achieved.
Design, develop, and implement the operating budget to ensure adequate funding for workforce development programs.
Design, develop, implement, and monitor performance measures, and initiate changes needed to meet goals.
Lead and develop an effective management team and succession plan for mission-critical positions.
Ensure service delivery complies with federal, state, and local rules and regulations.
Model company values and ensure employees adhere to the vision, mission, and values.
Recommend and implement strategic alliances with other organizations to benefit customers.
Manage human resources matters in compliance with established procedures and meet contractual obligations.
Serve as the primary contact between the company, partners, contracting agencies, and outside agencies.