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The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, including greeting customers, answering product questions, and helping unload donations. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and help maintain a safe, clean, and organized donation entrance and parking area. The position may involve maintaining remote donation centers, sheds, or trailers; stocking supplies; tracking donation levels; and communicating when a donation warehouse or trailer is becoming full and a truck is needed. Associates may help drivers load and unload donations, cross-train in other departments, provide backup support, and report to a store or stand-alone donation center when needed. Work takes place outside in varying weather conditions and temperatures and includes lifting, moving furniture, pricing furniture, and helping customers carry purchases to their vehicles. The schedule may vary and can include weekends, evenings, holidays, and occasional overtime.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED

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