Donation Services Associate - Colorado Springs Warehouse

Goodwill of Colorado • Colorado Springs, CO

4d • Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, including greeting customers, answering product questions, and helping unload donations. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and help maintain a safe, clean, and organized donation entrance and parking area.

The position may involve maintaining remote donation centers, sheds, or trailers; stocking supplies; tracking donation levels; and communicating when a donation warehouse or trailer is becoming full and a truck is needed. Associates may help drivers load and unload donations, cross-train in other departments, provide backup support, and report to a store or stand-alone donation center when needed. Work takes place outside in varying weather conditions and temperatures and includes lifting, moving furniture, pricing furniture, and helping customers carry purchases to their vehicles. The schedule may vary and can include weekends, evenings, holidays, and occasional overtime.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in various weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that may include weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the position, including frequent or continuous lifting, carrying, pushing/pulling, reaching, bending, kneeling/crawling, squatting, walking, standing, and speaking; sitting is not required.
• Ability to work outside in varying weather conditions and temperatures.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.
• Availability to work weekends preferred.

Responsibilities

• Greet customers promptly and courteously, answer product questions, and provide excellent customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers when applicable, following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe working environment.
• Cross-train in other departments or areas and provide backup support as required.
• Report to a store ADC or stand-alone center when necessary.
• Price furniture, assist with customer carry-outs, and load and unload furniture into customer vehicles.

Benefits

• DailyPay access to earned pay on the employee's chosen schedule.
• Medical, dental, and vision insurance for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability and long-term disability coverage for eligible full-time employees.
• Life and accidental death and dismemberment coverage for eligible full-time employees.
• Flexible spending accounts for eligible full-time employees.
• Voluntary supplemental benefit offerings for eligible full-time employees.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program (PSLF)-eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED