Donation Services Associate - Colorado Springs Warehouse

Goodwill of Colorado•Colorado Springs, CO

5d•Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers. The role provides friendly, efficient customer service, including greeting customers, answering questions, and helping unload donations from vehicles or other areas. Associates handle donated goods carefully, inspect and sort items for the sales floor or shipment to other locations, and help maintain a safe, clean, and organized donation entrance and parking area. The position may involve working at remote donation centers, sheds, or trailers and following their opening and closing procedures. The work takes place outdoors in varying weather conditions and temperatures. Physical duties include standing, bending, lifting and carrying boxes and furniture, pushing and pulling pallets, pricing furniture, helping with customer carry-outs, and loading and unloading vehicles and trucks. The role may require a varied schedule that includes weekends, evenings, and holidays, with occasional overtime.

Requirements

Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to make decisions by following Goodwill standards and guidelines.
Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
Ability to work in various weather conditions and varying temperatures.
Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to work a varied schedule that may include weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the stated physical demands, including frequent lifting and carrying, pushing and pulling, bending, kneeling or crawling, squatting, and continuous walking and standing.

Nice To Haves

High school diploma or equivalent.
One year of retail experience.

Responsibilities

Greet customers promptly, provide excellent customer service, and answer product questions as needed.
Assist customers by unloading donations from vehicles or other areas.
Handle donated items carefully and sort them into appropriate bins or production areas.
Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to other locations.
Maintain a safe, organized, and clean environment in donation entrance and parking lot areas.
Maintain remote donation centers, sheds, or trailers when applicable, following opening and closing procedures.
Keep supplies stocked at remote sites as needed.
Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
Follow retail center and donation center policies and procedures.
Assist drivers with loading and unloading donations onto trucks when necessary.
Follow safety processes and procedures to help provide a safe environment for employees and customers.
Cross-train in other departments or areas and provide backup as required.
Report to a store ADC or stand-alone center when necessary.

Benefits

DailyPay access to earned pay on an employee-selected schedule.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Life and accidental death and dismemberment coverage.
Flexible Spending Accounts.
Long-term disability coverage.
Voluntary supplemental benefit offerings.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan with pre-tax or Roth contributions for eligible employees.
Public Service Loan Forgiveness Program eligible employer.