Vp Jobs

About The Position

Requirements

• 10+ years of building and leading large teams and working in matrixed operating structures experience
• Knowledge of distribution networks and channel P&Ls
• Bachelor's degree or equivalent
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
• Experience negotiating VP-level contracts with channel partners and agencies
• Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

Nice To Haves

• 5+ years of managing and developing high performance teams experience

Responsibilities

• Develop, scale, and execute global financial operations across every Amazon Key program, new initiative, and pilot.
• Manage end-to-end financial processes including Accounts Payable, Accounts Receivable, multi-currency accruals, PO receiving, reclasses, and intercompany transfers.
• Own budget tracking and financial reporting, ensuring accuracy and compliance with S&TP guidelines.
• Provide financial oversight for both OPEX and CAPEX, working closely with finance stakeholders to ensure accurate P&L tracking.
• Support approval processes for Work Orders and other Amazon Key-specific financial activities.
• Lead global end-to-end supply chain functions for KfB, KAP, Virtual Key, Key SMB, and RACP.
• Own long-range demand planning and replenishment, S&OE effectiveness planning, and KPI management.
• Manage warehouse and logistics integration/scoping, contract manufacturer (CM) relationships, and firmware/hardware change management.
• Serve as Townsend System owner and drive MF plan delivery and CM transitions.
• Oversee inventory lifecycle management, global field replenishment strategy, and international shipment trade compliance.
• Manage sales order processing, customer tracking and advisory, LAS10 inventory receiving, field inventory collection, and reverse logistics.
• Support hardware, firmware, and temporary procurement requests across programs.
• Scale supply chain operations for emerging initiatives including Perch, Sunfleet, Sage, and Ember.
• Deliver global training programs, certifications, and video content for all Amazon Key programs.
• Build and maintain comprehensive knowledge bases and contact resources.
• Create scalable content that enables field teams, partners, and internal stakeholders.
• Ensure training materials remain current as programs evolve and scale.
• Lead global Operations QA across multiple programs (KfB, KAP, Virtual Key, RACP) and processes within each program.
• Scale QA processes for Key SMB, Smart TDR, and new initiatives or pilots.
• Conduct audits for KfB operations, reseller programs, Virtual Key processes, installation and service quality, contact management, mapping accuracy, KAP deep dives, parking mapping, RACP compliance, and installation agreements.
• Drive continuous improvement based on audit findings and operational metrics.
• Lead Customer Service strategy and team for Amazon Key products.
• Drive operational excellence and ensure consistent, high-quality customer experience across all service channels.
• Deliver performance evaluations, QA audits, and coaching and development plans for CS teams.
• Manage real-time workforce scheduling and optimize resource allocation.
• Report on key CS metrics including response times, resolution rates, and customer satisfaction scores.
• Scale CS operations to support new products and growing customer base.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)