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Vice President, Client Operations

BNYLake Mary, FL
Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Operations within the Client Operations & Reporting function. This role is located in Lake Mary, FL.

Requirements

  • Bachelor's degree in Business, Finance, or a related field
  • 7-12 years of total work experience
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
  • Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams
  • Proficiency in client service operations and a thorough understanding of industry regulations and standards

Nice To Haves

  • Advanced degree or professional certification preferred

Responsibilities

  • Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices
  • Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes
  • Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes
  • Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills
  • Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement
  • Analyze client feedback and operational data to drive improvements and inform strategic decision-making

Benefits

  • Highly competitive compensation
  • Benefits and wellbeing programs
  • Access to flexible global resources and tools
  • Generous paid leaves
  • Paid volunteer time

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