Universal Banker - Member Service Specialist
FAIRWINDS Credit Union • Orlando, FL52d • Onsite
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Universal Banker - Member Service Specialist - Metro West
FAIRWINDS Credit Union•Orlando, FL
•Onsite
About The Position
As a Member Service Specialist for FAIRWINDS Credit Union's MetroWest branch, you will be the first point of contact for members, helping them achieve financial freedom. This role involves guiding members through consumer lending options, personal loans, credit products, and financial solutions tailored to their goals. You will be expected to have strong knowledge of FAIRWINDS products, services, and digital platforms, and to lead with care, listening and responding to member needs. The position requires comfort in navigating both transactional and consultative responsibilities in a fast-paced environment, confidence in cross-selling, handling objections, and educating members, along with a proven track record of achieving goals. Excellent communication, problem-solving, and organizational skills are essential, as is the ability to adapt quickly and take initiative.
Requirements
- Experienced in consumer lending.
- Ability to guide members through options in personal loans, credit products, and financial solutions tailored to their goal.
- Demonstrated success in a member-facing role.
- Strong knowledge of FAIRWINDS products, services, and digital platforms.
- Lead with care and know how to listen and respond to members’ needs.
- Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
- Confident in your ability to cross-sell, handle objections, and educate members.
- Proven track record of achieving individual and/or branch goals.
- Excellent communication, problem-solving, and organizational skills.
- Able to adapt quickly and take initiative to serve where you’re most needed.
Responsibilities
- Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
- Open new accounts and recommend relevant products and services based on members’ unique financial needs.
- Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members.
- Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools.
- Actively generate loan opportunities through inbound, outbound, and referral-based efforts.
- Deliver prompt support for service-related needs such as account maintenance and problem resolution.
- Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
- Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
- Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.
Benefits
- 11 paid holidays
- Generous paid time off
- 6% 401(k) match
- $700 annual contribution to your Health Savings Account
- Comprehensive maternity leave program
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Leadership development
- Tuition assistance
- Advancement opportunities
- Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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