Universal Banker

Minnwest Corporation•Hammond, MN

53d•$18 - $21•Onsite

About The Position

Universal Bankers are responsible for delivering exceptional customer service while building and maintaining customer relationships at the bank branch. This role supports a variety of banking functions including transactional services, account opening, consumer lending support, digital banking education, and identifying customer financial needs. Level placement is based on experience, knowledge, and demonstrated banking expertise. Each level builds upon responsibilities, knowledge, and expectations of the preceding level. Employees are expected to continue performing the primary responsibilities associated with lower levels while taking on the additional responsibilities outline for their assigned level.

Requirements

6 months cash handling and customer service experience
Strong attention to detail and accuracy
Dependable, organized team player with a positive attitude
Ability to communicate with customers in a professional manner
Basic computer skills including proficiency with the Microsoft Office Suite
High school diploma or equivalent (GED)
1 year cash handling experience in a customer-facing role
1 year of customer service experience or proven proficiency in Minnwest Consumer Account Opening Training
Previous experience in a bank/financial institution or a 2 or 4-year degree in finance, business or accounting
Willing to continuously learn and grow within the organization
Basic computer skills, including proficiency with the Microsoft Office Suites

Nice To Haves

Ability to multi-task, be organized, effective time management
Proven ability to balance a cash drawer accurately
2-year associates degree
2 years of customer service experience
1 year of consumer banking account opening, closings, and account maintenance
Ability to identify customer needs and recommend appropriate products and services

Responsibilities

Provide exceptional customer service during all customer interactions
Process customer transactions accurately and efficiently, recognizing red flags regarding frauds and scams
Assist customers with basic account maintenance and digital banking tools
Perform teller functions including but not limited to receiving checks and cash for deposit, verifying cash and endorsement, issuing receipts, issuing cashier’s checks, cashing checks, and paying out fund upon verification of signature and balance, balancing of cash drawer and maintaining established cash level.
Open new consumer deposit accounts and accurately process all deposit account paperwork for new and existing customer accounts
Assist existing customers with account changes or inquiries, or any issues or questions they may encounter with their online products/services
Proactively promote and identify cross-selling opportunities to achieve individual, team and organizational sales and service goals
Provide referrals and other opportunities to other business lines (Insurance, Mortgage, etc.)

Benefits

Comprehensive Medical, Vision and Dental Insurance
Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
Paid Holidays and Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement and Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in your community
Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group