Universal Banker

ESL All Companies•Rochester, NY

13d•Hybrid

About The Position

Universal Bankers provide excellent customer service by identifying member needs and completing transactions, while building relationships, achieving sales goals, and creating a positive experience. In this position, you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities. Universal Bankers create a positive face-to-face member experience, build long-lasting relationships with members, and work in either a Teller or Relationship Banker position depending on branch needs. They assist members with processing financial transactions, help members recognize and obtain the most appropriate solutions for their financial needs by asking needs-defining questions, and educate and refer a variety of products and services to members. They also assist members with accounts, loans, fraud, and maintenance, learn about the banking and finance industry, and gain exposure to career opportunities at ESL. ESL has 33 branch locations throughout the Rochester and Finger Lakes regions. This position is flexing and floating throughout a majority of our branches until placement is made at one branch. You will be eligible to receive a $160.00 car allowance at the conclusion of the month.

Requirements

One year in sales/service in the financial services, retail, professional services worker industries
High School diploma or High School equivalency diploma required
Strong communication, problem solving and decision making abilities
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Nice To Haves

Prior Sales Experience preferred
Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role

Responsibilities

Create a positive face to face member experience
Build long lasting relationships with members
Work in both a Teller or Relationship Banker position depending on branch needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
Educate and Refer a variety of products and services to members
Assist members with accounts, loans, fraud and maintenance
Learn about the banking and finance industry
Gain exposure to career opportunities at ESL