Universal Banker - Waterford Lakes
About The Position
As a Member Service Specialist (Universal Banker) for the Waterford Lakes branch, you will be at the heart of FAIRWINDS Credit Union's mission to help members achieve financial freedom. This role combines traditional banking expertise with a consultative approach focused on education, empowerment, and long-term relationships. You will help members build savings, improve credit, purchase homes, pay off debt, and plan for the future by understanding their unique situations, uncovering opportunities, providing guidance, and delivering solutions. FAIRWINDS invests in your development through a Financial Freedom development course, offering training and certification in financial coaching techniques, budgeting, savings, debt reduction, and financial wellness, strengthening your advisory skills.
Requirements
- Demonstrated success in a member-facing role.
- Previous banking experience required.
- Previous lending experience in a financial institution required.
- Passion for helping people improve their financial well-being and achieve meaningful financial goals.
- You lead with care and know how to listen and respond to members' needs.
- Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
- Confident initiating financial conversations, uncovering member goals, educating members on available solutions, and making thoughtful recommendations that support long-term financial wellness.
- Proven track record of achieving individual and/or branch goals.
- Excellent communication, problem-solving, and organizational skills.
- Able to adapt quickly and take initiative to serve where you're most needed.
Responsibilities
- Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
- Open new accounts and recommend relevant products and services based on members' unique financial needs and goals.
- Build trust and deepen relationships through consultative conversations that support members on their journey to Financial Freedom.
- Recommend deposit accounts, loans, investment and insurance products, and digital banking tools that align with members' financial goals and circumstances.
- Help members identify lending solutions that support important life milestones through inbound, outbound, and referral-based conversations.
- Deliver prompt support for service-related needs such as account maintenance and problem resolution.
- Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
- Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
- Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.
Benefits
- 11 paid holidays
- Generous paid time off
- 6% 401(k) match
- Eligible for a $700 annual contribution to your Health Savings Account
- Comprehensive maternity leave program
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Leadership development
- Tuition assistance
- Advancement opportunities
- Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
