Universal Banker - Waterford, CT

M&T Bank•Waterford, CT

22h•$21 - $34•Onsite

About The Position

As a Universal Banker at M&T Bank, you will help deliver an exceptional branch experience through customer service, relationship building, and financial solutions. You will support customers with everyday banking transactions, account opening and maintenance, financial needs, and referrals to relevant products, services, specialists, and partners. The role serves consumer and business customers and includes promoting digital banking tools and self-service solutions. The position requires availability during branch hours, including up to 30 minutes before opening and 30 minutes after closing as business needs require. Saturday availability is required as needed. Branch hours are Monday through Thursday, 9:00 AM–4:00 PM; Friday, 9:00 AM–5:00 PM; and Saturday, 9:00 AM–12:00 PM. The role is based in Waterford, Connecticut. M&T Bank describes itself as committed to strengthening communities and helping customers achieve their financial goals. It offers paid training and onboarding, paid time off, health care benefits, a retirement savings plan, tuition reimbursement, professional development opportunities, and career growth within the bank.

Requirements

High school diploma or equivalent (GED).
At least 1 year of customer service, retail sales, banking, call center, hospitality, or other customer-facing experience.
Strong communication and interpersonal skills.
Ability to build relationships and identify customer needs.
Strong organizational and time management skills.
Basic computer and technology proficiency.
Ability to work effectively in a team environment.
Availability to work branch hours, including up to 30 minutes before opening and 30 minutes after closing as business needs require.
Saturday availability as needed.

Nice To Haves

Banking or financial services experience.
Experience opening accounts or discussing financial products.
Proven sales, referral, or relationship-building experience.
Bilingual skills based on branch needs.

Responsibilities

Deliver an exceptional customer experience through service, sales, and digital engagement.
Process customer transactions accurately and efficiently while supporting daily branch operations.
Open and service consumer and business deposit accounts.
Meet with customers through scheduled and walk-in appointments to identify financial needs and provide appropriate solutions.
Educate customers on Consumer and Business Banking products, services, and digital banking capabilities.
Recommend banking solutions based on customer goals and refer customers to specialists when appropriate.
Proactively contact customers to strengthen relationships and identify additional banking needs.
Engage customers in the branch lobby, welcome visitors, and take ownership of resolving their banking needs.
Assist customers with everyday service requests and account maintenance.
Resolve customer questions, concerns, and complaints in a timely and professional manner.
Support customer retention and relationship growth through conversations and follow-up.
Maintain knowledge of lending solutions and explain general loan eligibility requirements and application processes.
Promote and support digital banking tools and self-service solutions.
Document customer interactions and appointments using bank systems.
Identify and escalate potential fraud concerns and support AML, BSA, and KYC requirements.
Comply with banking regulations, operational procedures, and risk management standards.